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Mashreq Global Services

Compare

3.2

based on 326 Reviews

35 Mashreq Global Services Jobs

Manager-Service Technology.Technology Operations

Mashreq Bank

3.2

based on 326 Reviews

9-11 years

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

Manager-Service Technology.Technology Operations

Mashreq Global Services

posted 16d ago

Job Role Insights

Flexible timing

Key skills for the job

Computer Networking Excel Automation Testing Selenium Testing Windows System Administration Service Management

+ 3 more

Job Description

This role is responsible for the administration and operations of ITSM tools, Service request process governance, Workflow automation implementation.

9 to 11 years of experience in IT industry.

Understanding of infrastructure (IAAS), platform (PaaS), Software (SAAS) and function (FaaS) service offerings.

Reasoning and analytical skills

Systems Networking skills

Knowledge of ITSM tools like BMC Helix and Helix Discovery

Knowledge on automation concepts, programming language like windows PowerShell, Java, Java script, Selenium

Expertise in Microsoft Excel, MS Power point, Power BI and Qlik Sense

ITIL qualification desirable

The candidate must be able to multitask, handle changing priorities and work independently in a fast-changing environment.

Manage Service Management tool to keep it in line with the industry standards
Establish SLA based request fulfillment channel for all MAC (Move, Add & Change) activities done by our team for the SM tool
Monitor application performance, Maintain efficiency above 95%
Drive the reduction of P5 Ticekts
Produce Dashboard aligning to KPIs and engage stakeholders
Service reporting to be maintained as per Volume trend, Category view and LFDR view.
Monitor the creation of request catalogs for every service provided by technology teams, ensuring completeness and accuracy.
Drive request governance across the technology team to ensure SLA adherence
Provide insights for request workflow automation Implement workflow automation to process requests faster.

Employment Type: Full Time, Permanent

Read full job description

Prepare for Service Manager roles with real interview advice

What people at Mashreq Global Services are saying

Service Manager salary at Mashreq Global Services

reported by 1 employee with 9 years exp.

₹5.4 L/yr - ₹6.9 L/yr

22% less than the average Service Manager Salary in India

View more details

What Mashreq Global Services employees are saying about work life

based on 326 employees

59%

67%

85%

95%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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