Specialist - Knowledge Management

Company: Mercer

Description:

As a knowledge coordinator, the goal of your job is to ensure our content management operations, intranet sites, and internal online communities are accurate, timely and follow standard best practices. Your goal is to complete tasks correctly the first time.

As a junior generalist, you are the backbone and foundation of our online knowledge management delivery model. You play a critical part in keeping the lights on and the content management and intranet operations engines running, as part of the broader digital workplace ecosystem. You partner with colleagues on our KM team: our Knowledge Specialists (KSs), who work with Subject Matter Experts (SMEs) and oversee the content, and the Innovators who spearhead new digital solutions. You will have the opportunity to be established as an Area Lead in support of the continuous improvement of content management operation and KM innovation activities.

You are key to supporting and managing Mercers global intranet and other digital platforms that showcase the quality and breadth of our intellectual capital. You support the knowledge capture and dissemination process using consistent best-in-class practices and by working with a global network of subject matter and knowledge management experts.

You will play your part by:

• Supporting content management strategy through prescriptive document management procedures
• Managing user-friendly web pages using MS 365 technologies
• Sharing and labeling content using industry-standard categorization and ensuring accurate display
• Assuring proper branding and content format to meet our global standards
• Providing support for internal teams and communities in a digital and dynamic environment
• Collaborating on specialty teams to improve processes and user experiences as it relates to content strategy and management infrastructure
• Helping to produce user analysis to help make strategic decisions about our resources
• Engaging and contributing as a teammate on an international and diverse team of colleagues
• Cooperating on specialized tasks such as producing online surveys, forms, and databases
• Developing into an Area Lead with focus on areas that drive efficiency, quality and standards content management operations

What is in it for you

• Career development opportunities, access to our internal learning resources, and skill-developing programs
• Personal development opportunities linked to forward looking KM innovations, such as automation, AI and analytics
• Work in an international and energetic environment in a fast-paced, exciting, and friendly culture
• Learning environment with possibilities to master Microsoft SharePoint/Office 365
• Work with interesting emerging technologies such as MS 365 and AI
• Competitive salary

What you need to have:

• Strong spoken and written English
• Proficient in Microsoft Office Suite with a focus on Word and Excel
• A strong eye for detail, checking the formatting and spelling of managed content
• Ability to perform repetitive tasks with consistently high quality
• Ability to manage own work to completion and collaborate with others as part of a team-oriented model

What makes you stand out:

Essential skills and experience

• Junior experience in a content management environment, preferably with SharePoint
• Customer service, quality assurance, service-minded, and team-oriented
• Web-page design principles
• Previous work or study related international exposure

Additional beneficial skills and experience

• Using data and analytics in support of content management activities and using PowerBi
• Using AI in a day-to-day content management
• Understanding of generic coding languages
• Familiar with collaboration tools and MS365
• Project management experience

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.