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Saasguru

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4.3

based on 8 Reviews

38 Saasguru Jobs

Knowledge Management Specialist - HR Operations

saasguru

4.3

based on 8 Reviews

3-5 years

Gurgaon / Gurugram

1 vacancy

Knowledge Management Specialist - HR Operations

Saasguru

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

HRIS Data Analysis Operations Content Management Taxation LMS

+ 3 more

Job Description

We are seeking a highly organised and detail-oriented Knowledge Management Specialist to join our Operations team. The ideal candidate will be responsible for creating, managing, and optimising knowledge-sharing processes, ensuring that all Country-related information is accessible, accurate, and up-to-date. This role will support the HR team by improving operational efficiency, enhancing employee and client experience, and fostering a culture of continuous learning and knowledge sharing.

Develop and Maintain Knowledge Repositories :
Create and manage a centralised repository of HR policies, procedures, templates, and best practices across countries
Ensure all documentation is up-to-date, accurate, and easily accessible to Sales/ CSM/ Ops team members

Content Creation and Curation :
Develop high-quality content such as FAQs, guides, manuals, and training materials.
Collaborate with Country experts to gather and curate relevant information

Knowledge Sharing and Collaboration :
Implement and manage knowledge-sharing platforms (knowledge bases, collaboration tools)
Promote and facilitate knowledge-sharing sessions, workshops, and training programs

Process Improvement :
Identify gaps in existing knowledge management processes and propose improvements
Develop and document standardised processes and workflows for HR operations

Data Analysis and Reporting :
Monitor and analyse the usage and effectiveness of knowledge management systems
Generate reports and metrics to measure the impact of knowledge management initiative

Continuous Improvement :
Stay updated on the latest trends and best practices in knowledge management and HR operations
Recommend and implement new tools and technologies to enhance knowledge management capability

Key Competencies:

Attention to Detail :
Ensuring accuracy and consistency in documentation and knowledge resources

Problem-Solving :
Identifying issues and developing effective solutions to enhance knowledge management processes

Adaptability :
Adjusting to new information, changing conditions, or unexpected obstacles

Initiative :
Proactively identifying opportunities for improvement and driving positive change

Collaboration :
Working effectively with others to achieve common goals and foster a collaborative environment

Ideal candidate

Education :
Bachelor s degree in Human Resources, Business Administration, Information Management, or a related field

Experience
3-5 years of experience in HR or operations environment preferably with a role involving knowledge management
Experience with knowledge management systems, content management platforms, and collaboration tools is a plus

Skills :
Strong organizational and project management skills
Excellent written and verbal communication skills
Proficiency in creating and managing documentation and training materials
Ability to analyze data and generate actionable insights
Strong interpersonal skills and the ability to collaborate effectively with cross-functional teams

Technical Proficiency :
Proficient in using knowledge management tools and platforms (e.g., Confluence, Notion)
Familiarity with HR software systems (e.g., HRIS, LMS)
Advanced skills in Microsoft Office Suite (Word, Excel, PowerPoint)