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Marriott International

Compare

4.3

based on 1.2k Reviews

808 Marriott International Jobs

Front Office Associate

Marriott

4.3

based on 1.2k Reviews

0-2 years

Chennai

1 vacancy

Front Office Associate

Marriott International

posted 12d ago

Job Role Insights

Flexible timing

Key skills for the job

Private Banking Housekeeping Medical Billing Showroom Loss Prevention Substation

Job Description

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.

Secure payment; activate/reissue room keys.

Ensure rates match market codes, document exceptions.

Verify/adjust billing for guests.

Communicate to appropriate staff when guests are waiting for an available room.

Advise guest of messages.

Clear departures in computer system.

Coordinate with Housekeeping to track room status and guest concerns.

File guest paperwork or documentation.

Operate telephone switchboard station.

Run and check daily reports, contingency lists, and credit card authorization reports.

Supply guests with directions and information.

Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests satisfaction.

Arrange transportation for guests/visitors.

Count and secure bank at beginning and end of shift.

Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change.

Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

Welcome and acknowledge guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation.

Speak using clear and professional language; answer telephones using appropriate etiquette.

Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.

Comply with quality assurance standards.

Stand, sit, or walk for an extended period of time.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G. E. D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience. License or Certification: None

Employment Type: Full Time, Permanent

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What people at Marriott International are saying

2.4

Rating based on 12 Front Office Associate reviews

Anonymous · Food, Beverage & Hospitality in Surat

Likes

Guests and members were really humble and good going . Sone were difficult to handle but rather than that food of the cafeteria for employees was nice .

Dislikes

The manager was not good to any employee . He didn’t paid us for working extra hours and even don’t give appraisal. Many people left the job before and after me in a week .