Executive-Sales

Contact appropriate individual or department (eg, Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems

Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling

Determine and give complimentaries to guests as gifts for their patronage (eg, rewards points, show tickets, gift certificates)

Promote awareness of brand image internally and externally

Process requests for redeeming Marriott Rewards points

Process all reservation requests, changes, and cancellations received by phone, fax, or mail

Enter Marriott Rewards information into appropriate software when taking guest reservations

Answer, record, and process all guest calls, requests, questions, or concerns

Perform general office duties to support Sales & Marketing (eg, filing, sending emails, typing, faxing)

Assist management in training and motivating employees; serve as a role model

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets

Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation

Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette

Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees

Monitor the performance of others to ensure adherence to quality expectations and standards

Read and visually verify information in a variety of formats

PREFERRED QUALIFICATIONS

Education: High school diploma or G

E

D

equivalent

Related Work Experience: At least 2 years of related work experience

Supervisory Experience: No supervisory experience

License or Certification: None