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Marriott International

Compare

4.2

based on 1.2k Reviews

1126 Marriott International Jobs

Front Office Executive

Marriott

4.2

based on 1.2k Reviews

1-5 years

Gurgaon / Gurugram

1 vacancy

Front Office Executive

Marriott International

posted 1hr ago

Job Role Insights

Flexible timing

Key skills for the job

Manual Testing Software Configuration Management Accounting Medical Billing Counselling Loss Prevention

+ 1 more

Job Description

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.

Set up accurate accounts for each guest according to their requirements.

Enter Marriott Rewards information.

Ensure rates match market codes, document exceptions.

Secure payment prior to issuing room key, verify/adjust billing.

Compile and review daily reports/logs/contingency lists.

Complete cashier and closing reports.

Supply guests with directions and property information.

Accommodate guest requests, contacting appropriate staff if necessary.

Follow up to ensure requests have been met.

Process all payment types, vouchers, paid-outs, and charges.

Balance and drop receipts.

Count and secure bank at beginning and end of shift.

Obtain manual authorizations and follow all Accounting procedures.

Notify Loss Prevention/Security of any guest reports of theft.

Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.

Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.

Welcome and acknowledge guests; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation.

Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.

Ensure adherence to quality standards.

Enter and locate information using computers/POS systems.

Stand, sit, or walk for an extended period of time.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G. E. D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None

Employment Type: Full Time, Permanent

Read full job description

Prepare for Front Office Executive roles with real interview advice

People are getting interviews at Marriott International through

(based on 56 Marriott International interviews)

Company Website

Job Portal

Referral

Campus Placement

Walkin

36%

23%

14%

14% candidates got the interview through other sources.

High Confidence

What people at Marriott International are saying

4.1

Rating based on 11 Front Office Executive reviews

Anonymous · Front Office & Guest Services in Ahmedabad

Likes

Marriott is known for its strong work culture, career growth opportunities, global exposure, employee benefits, recognition programs, and collaborative environment. These aspects make it an attractive and rewarding workplace.

Dislikes

Challenges of working with Marriott include long hours, work-life balance issues.

Read 11 reviews