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Assistant Banquet/Events Manager
Marriott International
posted 13d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Entry level management position that leads the banquet staff while personally assisting in executing events based on requirements and standards.
Develops and directs team to provide consistent, high quality service.
Communicates performance expectations and trains staff in processes.
Responsible for managing financial and administrative duties.
Develops and directs team to provide consistent, high quality service.
Communicates performance expectations and trains staff in processes.
Responsible for managing financial and administrative duties.
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.
CORE WORK ACTIVITIES
Supporting Management of Department Operations and Inventories
Manages departmental inventories and assets including par levels and maintenance of equipment.
Conducts monthly department meetings with the Banquet captains and employees.
Maintains attendance log for banquet employees.
Maintains and enforces established sanitation levels.
Adheres to and reinforces all standards, policies, and procedures (SOPs, LSOPs, etc.
).
).
Ensures employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores.
Orders supplies for the department (eg, china, glass, silver, buffet presentations, props, and other service equipment needs).
Uses banquet beverage Use records to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor.
Understands the impact Banquet operations has on the overall success of an event and manages activities to maximize customer satisfaction.
Schedules banquet service staff to forecast and service standards, while maximizing profits.
Participating in and Leading Banquet Teams
Attends and participates in all pertinent meetings.
Leads shifts and actively participates in the servicing of events.
Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine, and overall event presentation.
Providing and Ensuring Exceptional Customer Service
Sets a positive example for guest relations.
Interacts with guests to obtain feedback on product quality and service levels.
Responds to and handles guest problems and complaints.
Empowers employees to provide excellent customer service.
Strives to improve service performance.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Reviews quarterly Meeting Planner Survey and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.
Conducting Human Resources Activities
Interviews and hires Banquet captains and employees with appropriate skills.
Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
Ensures employees understand expectations and parameters.
Observes service behaviors of employees and provides feedback to individuals.
Reviews comment cards and guest satisfaction results with employees.
Participates in the development and implementation of corrective action plans.
Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
Employment Type: Full Time, Permanent
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What people at Marriott International are saying
Rating based on 1 Event Manager
review
Anonymous · Food, Beverage & Hospitality
in Jaipur
Likes
They are not supporting & laying off hiss employee during this tuff time
Dislikes
Working with this company is good but your job is not secure with this company
- Salary - Bad+6 more
Event Manager salary at Marriott International
reported by
5
employees
with 10-13
years exp.
₹6
L/yr - ₹7.2
L/yr
30%
more
than the average Event Manager Salary in India
View more details
What Marriott International employees are saying about work life
based on 1.2k employees
Flexible timing
Rotational Shift
No travel
Day Shift
Marriott International Benefits
View more benefits
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