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873 Marriott International Jobs

Front Office Associate

0-2 years

Udaipur

1 vacancy

Front Office Associate

Marriott International

posted 11d ago

Job Role Insights

Flexible timing

Job Description

Set up accurate accounts for each guest upon check-in according to their requirements.
  • Assign room according to guest request and preferences whenever possible.
  • Ask for and enter Marriott Rewards information; sign guests up for Marriott Rewards.
  • Verify and adjust billing for guests.
  • Block rooms in the computer and identify designated requirements and requests.
  • Communicate guest and employee messages by printing and arranging for delivery.
  • Run and check daily reports/contingency lists.
  • Identify and explain room features to guests.
  • Supply guests with directions and property information.
  • Answer, record, and process all guest calls, requests, questions, or concerns.
  • Contact appropriate individual or department to resolve guest call, request, or problem.
  • Follow up with guest regarding satisfaction with guest-related issues.
  • Dispatch bell staff or valet staff as needed.
  • Communicate parking procedures to guests/visitors.
  • Notify Loss Prevention/Security of any guest reports of theft.
  • Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation.
  • Speak with others using clear and professional language; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others.
  • Comply with quality assurance expectations and standards.
  • Enter and locate work-related information using computers and/or point of sale systems.
  • Stand, sit, or walk for an extended period of time or for an entire work shift.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Perform other reasonable job duties as requested by Supervisors.
  • PREFERRED QUALIFICATIONS
  • Education: No high school diploma or G. E. D. equivalent.
  • Related Work Experience: No related work experience.
  • Supervisory Experience: No supervisory experience. License or Certification: None

  • Employment Type: Full Time, Permanent

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    What people at Marriott International are saying

    2.4
     Rating based on 12 Front Office Associate reviews

    Likes

    Guests and members were really humble and good going . Sone were difficult to handle but rather than that food of the cafeteria for employees was nice .

      Dislikes

      The manager was not good to any employee . He didn’t paid us for working extra hours and even don’t give appraisal. Many people left the job before and after me in a week .

      • Salary - Poor
        +3 more
      Read 12 Front Office Associate reviews

      Front Office Associate salary at Marriott International

      reported by 80 employees
      ₹1 L/yr - ₹4 L/yr
      At par with the average Front Office Associate Salary in India
      View more details

      What Marriott International employees are saying about work life

      based on 1.2k employees
      66%
      53%
      45%
      88%
      Flexible timing
      Rotational Shift
      No travel
      Day Shift
      View more insights

      Marriott International Benefits

      Cafeteria
      Health Insurance
      Job Training
      Free Food
      Soft Skill Training
      Free Transport +6 more
      View more benefits

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