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Marriott International

Compare

4.2

based on 1.3k Reviews

Video summary

574 Marriott International Jobs

Rooms Controller

Marriott

4.2

based on 1.3k Reviews

2-5 years

Gurgaon / Gurugram

1 vacancy

Rooms Controller

Marriott International

posted 17hr ago

Job Role Insights

Flexible timing

Key skills for the job

Medical Billing Showroom Reservation

Job Description

Assign room according to guest request and preferences whenever possible.

Pre-register designated guests and prepare key packets.

Organize and coordinate check-in/pre-registration procedures for arriving groups.

Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff.

Confirm reservations and cancellations.

Review out-of-order rooms daily.

Ensure rates match market codes and document exceptions.

Verify and adjust billing for guests.

File guest paperwork or documentation.

Set up/process all guest check-ins/check-outs.

Activate room keys.

Secure valid payment.

Identify any over-commitments.

Perform duplicate reservation checks; block rooms.

Run daily reports.

Follow up with guests to ensure their requests or problems have been met to their satisfaction.

Receive, record, and relay messages accurately, completely, and legibly.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation.

Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.

Coordinate tasks and work with other departments.

Serve as a departmental role model.

Develop and maintain positive working relationships with others; support team to reach common goals.

Comply with quality assurance standards.

Stand, sit, or walk for an extended period of time.

Enter and locate information using computers and/or POS systems.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G. E. D. equivalent.

Related Work Experience: Less than 1-year related work experience.

Supervisory Experience: No supervisory experience. License or Certification: None

Employment Type: Full Time, Permanent

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What people at Marriott International are saying

What Marriott International employees are saying about work life

based on 1.3k employees

66%

54%

46%

87%

Flexible timing

Rotational Shift

No travel

Day Shift

View more insights

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