Concierge Executive

Respond to guest requests for special arrangements or services (eg, transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers

Respond to special requests from guests with unique needs and follow up to ensure satisfaction

Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities

Answer, record, and process all guest calls, messages, requests, questions, or concerns

Contact appropriate individual or department (eg, Bell person, Housekeeping) as necessary to resolve guest call, request, or problem

Review shift logs/daily memo books and document pertinent information in logbooks

Ensure that any outstanding requests from the previous day receive priority and are resolved

Monitor inventory and order general office supplies

Notify Loss Prevention/Security of any guest reports of theft

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process

Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets

Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation

Speak with others using clear and professional language; answer telephones using appropriate etiquette

Develop and maintain positive working relationships with others

Ensure adherence to quality expectations and standards

Stand, sit, or walk for an extended period of time

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

Perform other reasonable job duties as requested by Supervisors

PREFERRED QUALIFICATIONS

Education: High school diploma or GED equivalent

Related Work Experience: At least 1 year of related work experience

Supervisory Experience: At least 1 year of supervisory experience

License or Certification: None