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Marriott International

Compare

4.2

based on 1.2k Reviews

891 Marriott International Jobs

Club Lounge - Supervisor

Marriott

4.2

based on 1.2k Reviews

5-12 years

Bangalore / Bengaluru

1 vacancy

Club Lounge - Supervisor

Marriott International

posted 3d ago

Job Role Insights

Flexible timing

Key skills for the job

Software Configuration Management Housekeeping Counselling Inventory Management Scheduling Loss Prevention

+ 2 more

Job Description

Respond to guest requests for special arrangements or services (eg, transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.

Respond to special requests from guests with unique needs and follow up to ensure satisfaction.

Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.

Answer, record, and process all guest calls, messages, requests, questions, or concerns.

Contact appropriate individual or department (eg, Bell person, Housekeeping) as necessary to resolve guest call, request, or problem.

Review shift logs/daily memo books and document pertinent information in logbooks.

Ensure that any outstanding requests from the previous day receive priority and are resolved.

Monitor inventory and order general office supplies.

Notify Loss Prevention/Security of any guest reports of theft.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.

Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation.

Speak with others using clear and professional language; answer telephones using appropriate etiquette.

Develop and maintain positive working relationships with others.

Ensure adherence to quality expectations and standards.

Stand, sit, or walk for an extended period of time.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G. E. D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None

Employment Type: Full Time, Permanent

Read full job description

Prepare for Supervisor roles with real interview advice

What people at Marriott International are saying

3.9

Rating based on 5 Supervisor reviews

Anonymous · Food, Beverage & Hospitality in Navi Mumbai

Likes

Nothing good about them very bad work place

Dislikes

Everything not even a single thing is good in this hotel

Salary - Bad

+6 more

Read 5 Supervisor reviews

Supervisor salary at Marriott International

reported by 7 employees with 1-12 years exp.

₹1.8 L/yr - ₹6 L/yr

40% more than the average Supervisor Salary in India

View more details

What Marriott International employees are saying about work life

based on 1.2k employees

66%

53%

46%

88%

Flexible timing

Rotational Shift

No travel

Day Shift

View more insights

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