Guest Relations Associate - Front Office

Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities

Contact appropriate individual or department (eg, Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem

Follow up with guests to ensure their requests or problems have been met to their satisfaction

Receive, record, and relay messages accurately, completely, and legibly

Respond to special requests from guests with unique needs

Communicate VIP arrivals to designated personnel for escort and delivery of amenities

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets

Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation

Speak with others using clear and professional language; answer telephones using appropriate etiquette

Develop and maintain positive working relationships with others; support team to reach common goals

Comply with quality assurance expectations and standards

Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings

Stand, sit, or walk for an extended period of time or for an entire work shift

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

Perform other reasonable job duties as requested by Supervisors

Related Work Experience: No related work experience

Supervisory Experience: No supervisory experience

License or Certification: None