Coordinator, Account Management, Homes & Villas

The Coordinator, Account Management, Homes & Villas by Marriott Bonvoy (HVMB), works with the HVMB Continent leadership team to provide administrative support to the Homes & Villas Account Management team including systems, processes, presentations, database management, tracking and reporting. Performs tasks to support the continent Homes and Villas Account Management team and Home Management Company partners.

This role will report to the Director, International Account Management (HVMB).

CANDIDATE PROFILE

Education & Experience Required

• Bachelor s degree from an accredited university in Business Administration, Hotel and Restaurant Management (or equivalent international degree) and 2+ year s experience in business / partnership development, real estate / home rental development, property management, hotel industry or other relevant business experience, demonstrating a pattern of exceptional performance
• Strong project management and organizational skills with a service mindset
• Demonstrated ability to work in a fast-paced environment, managing priorities, with excellent time management skills
• Demonstrated ability to deliver results, effectively prioritize and execute tasks in a high-pressure environment
• Self-starter, take initiatives and works proactively
• Demonstrated ability to work efficiently and effectively on global teams with teammates and clients in countries across the globe
• Professional demeanour, capable of expressing confident, independent judgment
• Entrepreneurial mindset
• Analytical thinker with strong interpersonal and email communication skills
• Willingness to travel up to 20% for conferences or meetings, as they occur
• Fluency in written and verbal/spoken English is a must

Education & Experience Preferred

• 1 + years of experience in the residential home rental sector

KEY ACCOUNTABILITIES

Administration:

• Preparing documents using Word, Excel, and PowerPoint
• Ability to use excel at intermediate level for purposes of reporting
• Prepare presentations for meetings
• Coordinate venue, agendas, presentations, and minutes for various meetings
• Arrange conference calls and manage RSVPs
• Respond to various requests for help and information
• Process requests/documents through Salesforce & DocuSign
• Responsible for tracking progress, following-up and filing project related documents
• Special projects as delegated by Management

Support Home Management Company Partners:

• Manage communications with prospective and current Home Management Companies (HMC)
• Manage HMC enquiries related to listing management, payments, processes
• Managing HMC financial set up and bank accounts changes on Marriott billing systems
• Manage aspects of onboarding and removing home listings to the platform
• Maintain quality of any new home listings added to the platform in coordination with the Continent Operations team.
• Provide HVMB Portal support and training to HMC partners
• Coordinate and track all HMC partner activities (marketing, insurance etc)
• Create and maintain HMC partner reporting (home listing availability, pricing etc)
Maintain HMC account records in SalesForce