Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 1K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Employer? Claim Account for FREE

Marriott International

Compare

4.3

based on 1.2k Reviews

1095 Marriott International Jobs

Cluster Information Technology Manager

Marriott

4.3

based on 1.2k Reviews

5-16 years

Mumbai

1 vacancy

Cluster Information Technology Manager

Marriott International

posted 42min ago

Job Role Insights

Flexible timing

Key skills for the job

Software Configuration Management Talent Acquisition Project Management Operations Information Technology Hospitality Management

+ 3 more

Job Description

Leads and operates Information Technology (IT) discipline for properties and managed offices in scope.

Manages a team of IT resources and is accountable for day-to-day hotel and company office IT operations.

Provides support to operations leaders for owner relations and negotiations on IT matters.

Once handed over from the direct manager, accountable for new opening/acquisition construction oversight, countdown, and live operation.

Executes property internet support.

Works with direct manager on vendor management and product development for the assigned market.

CANDIDATE PROFILE

Education and Experience

Hotel or Hospitality Management education, awareness of global hospitality technology trends.

Experience in assignments at international locations.

Back of the house and guest facing operational and technical experience with hospitality management systems.

Minimum 3 years in an Associate Supervisory role. OR

Bachelor s degree level or equivalent.

Minimum 2 years project management experience.

Proven negotiation skills.

CORE WORK ACTIVITIES

General

Maintains status documentation (goals, scorecard, LPA tracking, etc) to verify accuracy.

Strives to achieve balanced scorecard and goals by leveraging resources and concepts to achieve desired results.

Monitors assigned company owned and managed offices to verify IT operations are running effectively.

Meets with direct manager to provide updates on IT activities and business plans.

Meets with business point of contact of each property (General Manager, Director of Finance, etc) or in-person contact at least once every two months to seek feedback and provide effective updates on IT activities and plans.

Produces follow-up report, action plans and information distribution.

Assists with the activation of all potential properties within the cluster by building business cases and engaging owners and business partners.

People

Owns IT vendor relationship for properties in scope.

Participates in the Talent Acquisition process according to company procedures.

Verifies induction program for new associates or associates transferring to new role is effective.

Trains associate(s) to provide backup coverage in the department to cover cluster leader s function during vacation and sick leave.

Performs LPA s on a timely basis and allocates sufficient time, research, and effort to verify the process effectively benefits the development of associates.

Verifies effective communication, training, and execution of all talent development programs and related initiatives.

Develops a personal management style that is intended to bring positive results from Associates.

Builds and maintains positive and effective relations with direct team members.

Product

Strives to remain informed on the most up to date knowledge regarding vendor activities.

Notifies direct manager to put resources in place to verify owners have sufficient vendor choices in each market/city.

Where assigned, delivers pilot phase early review/completion/recommendation report and relevant documentation.

Where assigned, documents technology pilot scope and objectives with business partners.

Process

Maintains IT inventory for the assigned properties/offices in cluster.

Manages cluster IT Agreements for assigned properties.

Verifies cluster associates are treated appropriately and in alignment with local operational practices.

Verifies the execution and tracking of rollouts on a timely basis.

Compiles, seeks approval, monitors, and strives to meet operating budgets; manages expenses using tracking and forecasting tools and engages with the accounting team closely.

Verifies resources assigned to IT escalation and tracking processes are effective and meet the service level agreements.

Monitors flow of issue management amongst continent support desk, vendors, and cluster organizations to verify effectiveness.

Implements cluster best practices and suggests enhancements with the intent to benefit the wider IT community.

Implements cluster IT policies and procedures as received by regional IT.

Attends IT Education Calls.

Verifies planning and accomplishment of technology disaster and contingency plan testing for each property and office.

Completes other reasonable duties as requested by leadership.

Employment Type: Full Time, Permanent

Read full job description

Marriott International Interview Questions & Tips

Prepare for Marriott International roles with real interview advice

People are getting interviews at Marriott International through

(based on 56 Marriott International interviews)

Company Website

Job Portal

Referral

Campus Placement

Walkin

36%

23%

14%

14% candidates got the interview through other sources.

High Confidence

What people at Marriott International are saying

5.0

Rating based on 1 Cluster IT Manager review

Anonymous · IT Infrastructure Services in Mumbai

Likes

Working culture

Dislikes

Salary compensation but it depend

Read 1 review

Cluster IT Manager salary at Marriott International

reported by 7 employees with 16-27 years exp.

₹13.5 L/yr - ₹20 L/yr

116% more than the average Cluster IT Manager Salary in India

View more details

What Marriott International employees are saying about work life

based on 1.2k employees

66%

53%

46%

88%

Flexible timing

Rotational Shift

No travel

Day Shift

View more insights

Compare Marriott International with

Ihg Group

4.0

Compare

Hyatt Regency

4.2

Compare

AccorHotels

4.4

Compare

Wyndham Hotel Group

4.1

Compare

Choice Hotels

4.4

Compare

Radisson Hotels

4.0

Compare

Taj Hotels Resorts and Palaces

4.2

Compare

Oberoi Group of Hotels

4.2

Compare

ITC Hotels

4.1

Compare

Jubilant Foods Works

3.8

Compare

café Coffee day

3.8

Compare

Burger King

3.9

Compare

JW Marriott

4.1

Compare

Barbeque Nation

4.0

Compare

Pizza Hut

3.9

Compare

Lemon Tree Hotels

4.2

Compare

Travel Food Services

4.1

Compare

Crowne Plaza

4.1

Compare

Holiday Inn

3.9

Compare

Hilton

4.3

Compare

Similar Jobs for you

Cluster IT Manager at Marriott

Panaji/Panjim

3-6 Yrs

₹ 8-12 LPA

Cluster IT Manager at Marriott

Kolkata, Mumbai + 5

3-6 Yrs

₹ 8-12 LPA

IT Manager at Marriott

Hubli, Mangaluru + 3

3-5 Yrs

₹ 5-7 LPA

AM-IT at Apollo Hospitals

New Delhi

5-8 Yrs

₹ 7-10 LPA

IT Manager at Marriott

Kolkata, Mumbai + 5

2-5 Yrs

₹ 9-13 LPA

Information Technology Recruiter at Talncloud

Remote

1-6 Yrs

₹ 3-8 LPA

Technology at Stefanini

Noida

3-7 Yrs

₹ 5-9 LPA

Technology at Rohde & Schwarz India (Pvt) Limited

Bangalore / Bengaluru

5-10 Yrs

₹ 7-12 LPA

Technology at Stefanini

Noida

3-5 Yrs

₹ 5-7 LPA

Technology at Danfoss Industries Pvt Ltd

Chennai

3-5 Yrs

₹ 5-7 LPA