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Marriott International

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4.2

based on 1.2k Reviews

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907 Marriott International Jobs

Loss Prevention Manager

Marriott

 · 

4.2

 based on 1.2k Reviews

8-22 years

Kolkata

1 vacancy

Loss Prevention Manager

Marriott International

posted 1hr ago

Job Role Insights

Flexible timing

Key skills for the job

HRIS Customer Service Hospitality Claims Adjudication Loss Prevention Security Operations Center

+ 2 more

Job Description

Assists the Director of Security in managing security operations on a daily basis.

  • Areas of responsibilities include the protection and safety of property assets, employees, guests and property, accident and fire prevention and response.
  • Ensures the continuous protection of guests, employees and hotel assets.
  • Maintains logs, certifications and documents required by law and Standard Operating Procedures.
  • CANDIDATE PROFILE

    Education and Experience

    High school diploma or GED; 3 years experience in the security/loss prevention or related professional area. OR

    2-year degree from an accredited university in Criminal Justice or related major; 1 year experience in the security/loss prevention or related professional area. CORE WORK ACTIVITIES

    Managing Security Operations

    Assists in the development and implementation of emergency procedures.

  • Recommends follow-up action for security breaches.
  • Conducts investigation of all losses of property assets and refers to proper management for disposition.
  • Deploys security staff to effectively monitor and protect property assets.
  • Complies with all Corporate Security safety and security management guidelines and procedures.
  • Completes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service.
  • Conducts periodic patrols of entire property and parking areas.
  • Recognizes success across areas of responsibility.
  • Handles guest problems and complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Identifies and makes recommendations for minimizing physical hazards and unsafe work practices.
  • Implements action plans to monitor and control risk.
  • Keeps abreast of local criminal activity as it may impact property.
  • Maintains required reports and documentation regarding patrols of property and parking areas.
  • Inspects all security equipment and ensures it is fully functioning.
  • Provides means for obtaining necessary medical attention on a timely basis.
  • Conducts hourly employee performance appraisals according to Standard Operating Procedures.
  • Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
  • Completes disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
  • Maintains first aid and CPR certifications required for Security officers.
  • Implements local authority requirement for security and safety.
  • Leading Security Teams

    Attends pre- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to security officers.

  • Celebrates successes by publicly recognizing the contributions of team members.
  • Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
  • Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
  • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
  • Serves as a role model to demonstrate appropriate behaviors.
  • Providing and Ensuring Exceptional Customer Service

    Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

  • Empowers employees to provide excellent customer service.
  • Meets quality standards and customer expectations on a daily basis.
  • Provides services that are above and beyond for customer satisfaction and retention.
  • Conducting Human Resources Activities

    Assists in minimizing cost of accident claims through aggressive claims management.

  • Brings issues to the attention of Human Resources as necessary.
  • Strives to improve service performance.
  • Administers property policies fairly and consistently.
  • Additional Responsibilities

    Analyzes information and evaluates results to choose the best solution and solve problems.

  • Develops and maintains a working relationship with local law enforcement authorities.
  • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
  • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Provides guidance in setting health and safety policies and standards.
  • Coordinates with Event Sales for VIP escort and media control for large events.


    • Employment Type: Full Time, Permanent

    Read full job description

    Prepare for Loss Prevention Manager roles with real interview advice

    What people at Marriott International are saying

    5.0
     Rating based on 4 Loss Prevention Manager reviews

    Likes

    All is excellent

    • Salary - Excellent
      • +6 more
    Dislikes

    nothing like this

    Read 4 Loss Prevention Manager reviews

    Loss Prevention Manager salary at Marriott International

    reported by 6 employees with 9-21 years exp.
    ₹6.6 L/yr - ₹9 L/yr
    18% more than the average Loss Prevention Manager Salary in India
    View more details

    What Marriott International employees are saying about work life

    based on 1.2k employees
    66%
    54%
    46%
    88%
    Flexible timing
    Rotational Shift
    No travel
    Day Shift
    View more insights

    Marriott International Benefits

    Cafeteria
    Health Insurance
    Job Training
    Free Food
    Soft Skill Training
    Free Transport +6 more
    View more benefits

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