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Marriott International

Compare

4.3

based on 1.2k Reviews

1028 Marriott International Jobs

Assistant Front Desk Manager

Marriott

4.3

based on 1.2k Reviews

1-4 years

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

Assistant Front Desk Manager

Marriott International

posted 15hr ago

Job Role Insights

Flexible timing

Key skills for the job

Housekeeping Customer Service Operations Hospitality Front Desk US Staffing

+ 3 more

Job Description

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided

Represents property management in resolving any guest or property related situation

Manages the flow of questions and directs guests within the lobby

Serves as Guest Relations Manager and handles the tracking of service issues

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area

CORE WORK ACTIVITIES

Supporting Property Operations and Guest Relations Needs

Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property

Communicates any variations to the established norms to the appropriate department in a timely manner

Sends copy of MOD report to all departments on a daily basis

Strives to improve service performance

Ensures compliance with all policies, standards and procedures

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement

Supporting Profitability Goals

Understands and complies with loss prevention policies and procedures

Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met

Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement

Managing the Guest Experience

Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved

Empowers employees to provide excellent customer service

Provides immediate assistance to guests as requested

Serves as a leader in displaying outstanding hospitality skills

Sets a positive example for guest relations

Responds to and handles guest problems and complaints

Ensures employees understand customer service expectations and parameters

Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction

Participates in the development and implementation of corrective action plans to improve guest satisfaction

Records guest issues in the guest response tracking system

Assisting Human Resources Activities

Participates as needed in the investigation of employee and guest accidents

Observes service behaviors of employees and providing feedback to individuals

Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance

Celebrates successes and publicly recognizes the contributions of team members

Ensures employees are cross-trained to support successfully daily operations

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process

Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc

Employment Type: Full Time, Permanent

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Marriott International Interview Questions & Tips

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People are getting interviews at Marriott International through

(based on 56 Marriott International interviews)

Company Website

Job Portal

Referral

Campus Placement

Walkin

36%

23%

14%

14% candidates got the interview through other sources.

High Confidence

What people at Marriott International are saying

4.9

Rating based on 4 Assistant Front Desk Manager reviews

Anonymous · Front Office & Guest Services in Chennai, Tamil Nadu

Likes

Marriott International is one such company where they’re always in the lookout for young talents and never shy away from giving the right ones the right opportunity at the right times. Also having more than 130+ hotels all over the world, it’s the right place to be at if you want to learn and grow faster in your career.

Dislikes

As we all know, the hotel industry is on a decline when it comes to retaining talent and Marriott is no exception. The industry norms are to blame for as the employees across globe are not paid well for the effort and number of hours that they put in at their workplace especially in a country like India.

Read 4 reviews