Mgr-Human Resources II

As a member of the property Human Resources support staff, he/she works with Human Resources employees to carry out the daily activities of the Human Resource Office including oversight of recruitment, total compensation, and training and development

Additionally, he/she focuses on delivering HR services that meet or exceed the needs of employees and enable business success; as well as ensures compliance with all applicable laws, regulations and operating procedures

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 3 years experience in the human resources, management operations, or related professional area

OR

2-year degree from an accredited university in Human Resources, Business Administration, or related major; 1 year experience in the human resources, management operations, or related professional area

CORE WORK ACTIVITIES

Managing Recruitment and Hiring Process

Assists in the interviewing and hiring of Human Resource employee team members with the appropriate skills, as needed

Establishes and maintains contact with external recruitment sources

Attends job fairs and ensures documentation of outreach efforts in accordance with Human Resource Standard Operating Procedures

Networks with local organizations (e

g

, Hotel Association and peers) to source candidates for current or future openings

Oversees/monitors candidate identification and selection process

Provides subject matter expertise to property managers regarding selection procedures

Partners with vendor partners to ensure effective advertisement efforts are being utilized for open positions in appropriate venues to attract a diverse candidate pool

Performs quality control on candidate identification/selection

Administering and Educating Employee Benefits

Works with the unemployment services provider to respond to unemployment claims; reviews provider reports for accuracy and corrects errors

Prepares, audits and distributes unemployment claim activity reports to property management

Attends unemployment hearings and ensures property is properly represented

Ensures that department has the available resources on hand to administer employee

Managing Employee Development

Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job

Ensures employees are cross-trained to support successful daily operations

Uses all available on the job training tools for employees; supervise on-going training initiatives and conducts training, when appropriate

Ensures coordination and facilitation of new hire orientation program to generate a positive first impression for employees and emphasize the importance of guest service in company culture

Ensures attendance by all new hires and participation of the leadership team in training programs

Collaborates with management team to ensure departmental orientation processes are in place and employees receive the appropriate new hire training to successfully perform their job

Maintaining Employee Relations

Assists in maintaining effective employee communication channels in the property (e

g

, develops daily communications and assists with regularly scheduled property-wide meetings)

Reviews progressive discipline documentation for accuracy and consistency, and checks for supportive documentation and is accountable for determining appropriate action

Utilizes an open door policy to acknowledge employee problems or concerns in a timely manner

Ensures employee issues are referred to the Department Manager for resolution or escalated to the Director of Human Resources/Multi-Property Director of Human Resources

Partners with Loss Prevention to conduct employee accident investigations, as necessary

Communicates performance expectations in accordance with job descriptions for each position

Managing Legal and Compliance Practices

Ensures employee files contain required employment paperwork, proper performance management and compensation documentation, are properly maintained and secured for the required length of time

Ensures compliance with procedure for accessing, reviewing, and auditing employee files and ensure compliance with the Privacy Act

Ensures medical records are maintained in a separate, secure and confidential medical file

Facilitates random, reasonable belief and post accident drug testing process (in properties where applicable)

Communicates property rules and regulations via the employee handbook

Ensures all safety and security policies (e

g

, property removal, lost and found items, blood borne pathogens, accident reporting, and hygiene) are communicated to employees on a regular basis through orientation, property meetings, bulletin boards,

Conducts periodic claims reviews with Regional Claims office to ensure claims are closed in a timely manner and reserve levels are appropriate for open claims

Represents Human Resources at the property Safety Committee; helps to identify ways to create awareness of the importance of safety in the workplace and decrease accident frequency and severity

Manages Workers Compensation claims to ensure appropriate employee care and manage costs

Oversees the selection/non-selection and offers processes to ensure proper procedures are followed (e

g

, valid reasons for selection/non-selection and applicants receive status notifications)