Systems Executive

Troubleshoot and resolve technical problems or issues related to computer software and systems

Provide technical guidance and recommendations to resolve business problems

Analyze, recommend, and implement process improvements

Enter commands and activate controls on computer and peripheral equipment to integrate and operate equipment

Troubleshoot, modify, support, manage, and maintain applications programs and user accounts

Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities

Train or instruct users in the proper use of hardware or software

Manage and coordinate planning, design, operations, maintenance, and resource allocation of telecommunications activities, including client/server support and strategic and tactical planning

Consult with and advise others on administrative policies and procedures, technical problems, priorities, and methods related to telecommunications

Assist management in hiring, training, scheduling, evaluating, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process

Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees

Follow all company policies and procedures; protect company assets

Speak with others using clear and professional language

Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings

Visually verify information

Enter and locate information using computers/Point of Sale (POS) systems

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

Perform other reasonable job duties as requested by Supervisors

PREFERRED QUALIFICATIONS

Education: Technical, Trade, or Vocational School Degree

Related Work Experience: At least 2 years of related work experience

Supervisory Experience: No supervisory experience

License or Certification: None