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16 Marmon Holdings Jobs
Okta IAM Administrator
5-8 years
Hubli, Mangaluru, Mysuru / Mysore + 2 more
1 vacancy
Okta IAM Administrator
Marmon Holdings
posted 1mon ago
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Key skills for the job
Job Description
- Under general direction, coordinates, diagnoses and troubleshoots incoming employee calls
- Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access
- Provides timely resolution of complex problems or escalation on behalf of customer to appropriate technical personnel
- Provides case status updates to management and end-users
- Supports and maintains effective relationships with users
- Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support
- May solve highly technical complex problems and be called on to consult for other projects
- Assists with the transfer of knowledge of technical skills
- Viewed as a Subject Matter Expert within the organization
- Provides coaching to junior-level employees
- Role typically requires between 5 and 8 years of experience
Employment Type: Full Time, Permanent
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