Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Employer? Claim Account for FREE

Market Scope

Compare

3.5

based on 2 Reviews

153 Market Scope Jobs

Manager: Customer Success/ Customer Operations (ID 673)

Market Scope

3.5

based on 2 Reviews

7-12 years

Gurgaon / Gurugram

1 vacancy

Manager: Customer Success/ Customer Operations (ID 673)

Market Scope

posted 4mon ago

Job Role Insights

Key skills for the job

Computer Networking Operations Robotics Industrial Automation Customer Experience Management Client Retention

+ 3 more

Job Description

Job brief

We are looking for a Customer Success Manager who can provide ongoing support to our clients and network with them. The candidate should be able to contribute to building relationships, implementing new programs that will increase your businessrevenue potential and minimize churn rates.

A Customer Success Managerresponsibilities include supporting customers as they transition from sales prospects, building close relationships that often last beyond any one project or job-order lasting process ownership with the business itself.

Experience : 7 - 12 Years

Responsibilities

Establish clear client retention goals
Sustaining business growth and profitability by maximizing value
Owning account retention ownership of accounts by driving customer relationships that build advocacy in the form of direct revenue growth (i.e., product penetration, user growth, issue resolution, software renewals, NPS, etc.)
Analyzing customer data to improve customer experience
Assist customers with setting up and navigating programs or software
Promote the value of the product
Upsell services and products with the brand image
Review customer complaints and concerns and seek to improve the customer experience
Work closely with the Management initiating and implementing policies and procedures to help customer experience and ease-out operational challenges among inter-departmental stakeholders.
Requirements
Requirements and skills

Proven work experience as a Customer Success Manager or similar role

Should be technical sound with complete knowledge of Installation Commissioning

Experience working with brand image and promoting value through customer experience

Exceptional ability to communicate and foster positive business relationships

Should have experience in Robotics or Industrial Automation

Accountability and personal organization are essential

Experience in Customer engagement and Customer satisfaction

Process oriented, identify process gap and take prevented action