Techno-Functional Support Executive

Overview:

A Techno-Functional Support Executive plays a crucial role in bridging the gap between technical teams and business operations. This role involves understanding both the technical and functional aspects of enterprise systems, troubleshooting issues, and ensuring smooth workflow across departments.

Key Responsibilities:

• Provide first-line support for technical and functional issues related to enterprise applications, software, and systems.
• Analyze and resolve system errors, data inconsistencies, and application performance issues.
• Collaborate with development teams to enhance system functionality and address user concerns.
• Work closely with business users to understand their requirements and provide appropriate solutions.
• Assist in system configurations, upgrades, and testing of new features.
• Document issues, resolutions, and best practices for future reference.
• Train end-users on system functionalities and best usage practices.
• Ensure compliance with IT policies, security standards, and business processes.

Required Skills & Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Experience in both technical support and business process analysis.
• Understanding of data base
• Strong problem-solving and troubleshooting abilities.
• Good understanding of business processes in relevant industries.
• Excellent communication and coordination skills.
• Ability to work under pressure and manage multiple tasks efficiently.

This role is ideal for candidates who have a blend of technical expertise and business acumen, enabling them to act as a bridge between IT teams and business users.