Assistant Manager/Deputy Manager - Customer Success - Steel Business (6-12 yrs)

Designation: Assistant/Deputy Manager- Customer Success (Steel)

Location: Mumbai

Industry: E-commerce

Salary: Upto 16 LPA

Experience: 2+ years

Languages known:- English ,Hindi , Marathi ,( Tamil OR Gujarati)

Job Description:

- We are looking for a motivated and well-spoken candidate to join our sales team. The incumbent will be responsible for developing new leads, communicating with customers, understanding their needs, and ensuring a smooth sales process.

- Communicating with customers, making outbound calls to potential customers, and following up on accounts

- Act as a specialist at servicing the existing customer base, keeping those relationships going and staying attuned to opportunities to sell to it again

- Develop and maintain strong, long-term relationships with key clients

- Manage contract renewals and extensions, seeking opportunities to upsell or cross-sell additional products or services

- Act as the primary point of contact and build a deep understanding of the client's business needs, challenges, and objectives

- Identify opportunities for growth and expansion within the account and develop strategies to capitalize on them

- Understanding customers' needs and identifying sales opportunities

- Answering potential customers' questions and sending additional information via email

- Keeping up with product and service information and updates

- Creating and maintaining a database of current and potential customers

- Explaining and demonstrating features of our services

- Staying informed about competing products and services

QUALIFICATIONS:

- BE/Btech/Bachelor`s degree

- 1+ years of Key account management and inside sales

- Knowledge of region-specific languages where they will be deployed

- Prospecting and closing skills

- Knowledge of sales principles and practices

- Customer service acumen

- Desire to exceed growth, and work in a fast paced environment.

Benefits:

5 Days Working

Medical Benefits

Client Detail :

The company is a world-renowned $13 billion conglomerate with presence across various sectors: Steel, Energy, Minerals, Port & Infrastructure, Cement, Ventures & Paints across India, the US, South America & Africa.

Leveraging their extensive distribution network & supply chain mgmt. exp, they bring to India their B2B Ecommerce Platform.

This is a growth oriented tech company that is building the most preferred one stop, omni-channel & integrated tech-led offering for MSMEs, Individual Home Builders (IHBs) & turn-key construction contractors.