Simplotel - Customer Success Manager (4-5 yrs)

Job brief:

- We are looking for a customer success manager who can provide ongoing support to our clients and network with them.

- The candidate should be able to contribute to building relationships, implementing new programs that will increase your business' revenue potentials and minimize churn rates.

- A Customer Success Manager's responsibilities include supporting customers as they transition from sales prospects, building close relationships that often last beyond any one project or job-order lasting process ownership with the business itself.

- Ultimately, you will work directly with clients to help solve their problems and ensure their satisfaction while they are an active account with us.

- You will also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner.

Responsibilities:

- Establish clear client retention goals

- Process milestones for the clients and employees to work toward

- Assist customers with setting up and navigating programs or software

- Promote the value of the product

- Upsell services and products with the brand image

- Promote value through customer experience

- Assist in creating training courses and educational materials

- Review customer complaints and concerns and seek to improve the customer experience

Requirements and skills:

- Proven work experience as a Customer Success Manager or similar role

- Experience working with brand image and promoting value through customer experience

- Exceptional ability to communicate and foster positive business relationships

- Technical skills required, as they relate to the use of the product or service

- Accountability and personal organization are essential

- Experience in managing a diverse group and training each according to company standards

- A communications or marketing degree is preferred