General Manager - Lending Operations - NBFC (8-10 yrs)

Industry: NBFC

Salary : Best in the Market

Description:

1. Lending Operation:

- Owning end-to-end Lending operations flow - including, KYC verification, disbursals, post-disbursal collection flow, Customer support, Partner coordination, etc.; including -Loan disbursal flow, adhering to the designed process.

- Loan KYC & verification process with accuracy and efficiency

- Reconciliations from system and bank transfers

- Validation of loan documents

- Loan cancellation process, etc.

- Owning the Customer support process - ensuring timely & accurate resolution of customer queries & complaints as per the defined process and TAT

- Owning the Regulatory grievance redressal process ensuring timely & accurate resolution of regulatory queries.

2. Process improvement:

- Review and re-design/ modify processes and SOPs to improve end outcomes (reliability, efficiency, scale)

- Work with stakeholders to ensure processes are updated considering the latest compliance requirements

- Work with Tech and Product to enable product integrations and automation.

3. Reporting:

- Design & implement required MIS/ dashboards

- Maintain different trackers for reporting at different levels.

4. Stakeholder management:

- Coordination with internal teams (Risk, BD, Finance, Compliances, etc.)

- Work with Partners to solve operational issues, as well as engage to create a fruitful partnership.

5. Team management:

- Manage a team of 5-10 operations associates/ managers

- Ability to ensure high productivity & accuracy

- Getting the best out of the team through proper role allocation, skill-based fitment, etc. and keeping the team morale high.

Qualifications:

- Graduate/Postgraduate from a reputed college/University; MBA/CA/Finance degree (Preferred)

- 8-10+ years of experience in Financial/NBFC/Banking/related industries; in similar Operations roles.

- Experience across digital lending, different lending products

- Experience in fintech, along with in a NBFC/Bank, is a strong plus.

Requirements:

- Strong understanding of the Digital lending process.

- Good understanding of regulatory compliances.

- Experience in a high-velocity, ambiguous environment.

- Problem-solving and decision-making skills.

- Ability to manage multiple tasks, while adhering to deadlines.

- Comfortable working in a fast-paced and flexible environment.

Client Profile :

The Company is a 5-year-old NBFC whose portfolio majorly runs across personal loans, supply chain finance and other segments such as SME Loan, auto and gold loans. This company has now been acquired by India's first All-in-One Payment Fintech Company.

Now as they start this new phase of growth, they are looking for motivated individuals to unlock exponential innovation and growth in the lending space. So, alongside business, they are equally focused on building a culture where employees succeed unconditionally.