Guest Relation Executive

Mantra Properties is looking for Guest Relation Executive to join our dynamic team and embark on a rewarding career journey

• As Guest Relations Executive is responsible for ensuring a positive and satisfactory experience for guests in various industries, such as hospitality, travel, tourism, and event management
• Their primary role is to address guest inquiries, resolve issues, and provide exceptional customer service

The job description (JD) for a Guest Relations Executive typically includes the following responsibilities and duties:

• Guest Assistance: Welcome guests, provide information, and assist with their needs and requests
• This may include check-in/check-out procedures, room allocation, luggage handling, and escorting guests to their accommodations
• Customer Service: Deliver excellent customer service by promptly and professionally addressing guest inquiries, concerns, and complaints
• Handle difficult situations with tact and diplomacy to ensure guest satisfaction
• Communication: Maintain clear and effective communication with guests, both in person and through various channels such as telephone, email, and social media
• Provide accurate and helpful information about facilities, services, and local attractions
• Problem Resolution: Proactively identify and resolve guest issues and complaints in a timely and efficient manner
• Collaborate with relevant departments or individuals to address and resolve any service-related problems
• Guest Feedback: Collect and analyze guest feedback to identify areas for improvement
• Take appropriate action to enhance the guest experience based on feedback received
• Relationship Building: Foster positive relationships with guests, ensuring their loyalty and satisfaction
• Anticipate and fulfill guest needs to create a personalized and memorable experience
• Coordination: Collaborate with various departments, such as housekeeping, food and beverage, and maintenance, to ensure smooth guest experiences
• Coordinate special requests, such as room setups, amenities, and event arrangements
• Administrative Tasks: Perform administrative duties related to guest relations, such as maintaining guest records, updating databases, preparing reports, and processing guest requests or reservations
• Crisis Management: Handle emergency situations and guest complaints effectively, remaining calm and composed under pressure
• Follow established procedures and protocols to ensure the safety and well-being of guests
• Product Knowledge: Stay updated on the features, amenities, and services offered by the organization
• Possess a thorough understanding of local attractions, transportation options, and other relevant information to assist guests effecti