Head - Operations - Private Banking (15-23 yrs)

Head - Operations - Private Banking

Responsibilities:

- Responsible for the timely & accurate execution of all operational processes specific to role

- Safeguard the health, safety, well-being, and professional development of team members

- Proactively manage risk, meeting all control, policy, and compliance requirements

- Agent of change leading continuous improvement/transformation

- Operational Excellence - Active Operations Management and Performance Excellence disciplines employed as part of operating rhythm

Key Performance Indicator:

- Improvement in processing such that SLA's are met with an error rate/level or rework at or below threshold

- Increase in Team Engagement score and maintenance of/increase in Inclusion & Diversity measure vs. target

- Risk events are kept to a minimum and within the target level set. Any breaches in policy can be evidenced as addressed appropriately as they occur and with steps taken to prevent reoccurrence.

- Improvement initiatives are identified and delivered as planned.

- A highly effective team operating rhythm with leading use of AOM tools and practices as well as PE skills resulting in a well managed and highly productive team operating environment.