Head National Sales (MSME Experienced)

Role & responsibilities

- Develop and lead the national sales strategy for the Mahila Micro Credit segment, ensuring the growth and profitability of the department.

- Lead a team of regional sales managers to achieve business goals, including customer acquisition, loan disbursements, and portfolio management.

- Create and manage sales initiatives targeting women entrepreneurs, particularly in rural and semi-urban areas, to increase financial inclusion.

- Collaborate with product development, credit, and risk teams to offer innovative credit solutions designed specifically for women borrowers.

- Build and maintain strong relationships with local organizations, NGOs, self-help groups, and women's associations to enhance outreach.

- Monitor sales performance, collection efficiencies, and customer satisfaction across regions, taking corrective actions as necessary.

- Ensure adherence to internal credit policies and regulatory compliance while promoting ethical lending practices.

- Develop partnerships with financial institutions, fintechs, and other entities to offer value-added services such as financial literacy and entrepreneurship training for women borrowers.

- Lead initiatives to enhance customer retention and loyalty through relationship-building and follow-up services.

- Prepare and present monthly/quarterly sales reports, market insights, and performance reviews to senior management.

- Mentor, train, and motivate the sales team to improve overall performance and maintain a high level of customer service.