16 SIB Operations and Services Jobs

Role & responsibilities

• Handle and monitor the performance of agents as part of duties of a tele coordinator including preparation of entire MIS related jobs, develop automation procedures for quick delivery of reports, develop easy methods of handling data at all levels etc.

• Any other tele calling activities assigned to the outsourced personnel from time to time.

Preferred candidate profile

• Graduate Degree

• Requisite communication skills in specified languages

• Ability to ensure adherence to deadlines

• Minimum Financial Knowledge

• Proficient and experienced in handling advanced Microsoft tools like MS Excel , Word etc. ,knowledge of macros ,skills to develop automation in Excel for quick and efficient delivery of MIS as and when demanded.

• Experience of at least 1 year in business process outsourcing services /telemarketing in the service industry is desirable.

• Banking Knowledge

• Ability to sell Banking products/services