Swiggy - Manager - People Experience/HR Shared Services - ESC (1-3 yrs)

Ways of working: Hybrid - Employees will come to the office thrice a week at their base location (Bangalore) and work remotely for the remaining days.

About Swiggy :

Swiggy is India's leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500+ cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh+ strong independent fleet of Delivery Executives, we deliver unparalleled convenience driven by continuous innovation. Built on the back of robust ML technology and fuelled by terabytes of data processed every day, Swiggy offers a fast, seamless and reliable delivery experience for millions of customers across India.

From starting out as a hyperlocal food delivery service in 2014, to becoming India's leading on-demand convenience platform today, our capabilities result not only in lightning-fast delivery for customers, but also in a productive and fulfilling experience for our employees.

Role : Manager - People Experience / HR Shared Services

The HR Shared Services Manager is responsible for overseeing the day-to-day operations of the HR Shared Services team, ensuring the delivery of high-quality HR support and services across the organization. This role involves managing a team of HR professionals, optimizing HR processes, and serving as a point of contact for HR-related inquiries. The HR Shared Services Manager will work closely with the EX leader and BU HR Leads to implement and maintain efficient HR systems and processes.

Job Responsibilities:

Team Management:

(A)Lead the HR Shared Services team to ensure high performance and professional development.

(B)Assign tasks, set priorities, and monitor team performance to achieve service excellence.

Process Improvement for EX:

(A)Develop, implement, and continuously improve HR processes and systems to enhance efficiency and effectiveness.

(B)Analyze current HR processes and metrics to identify areas for improvement and streamline operations.

Service Delivery of EX MoTs:

(A)Oversee the delivery of HR services, including onboarding, benefits experience including insurance, Child Care, exit operations, employee records management, and HRIS support.

(B)Ensure compliance with company policies, legal requirements, and best practices in HR service delivery.

(C)Lead or participate in HR-related projects and initiatives aimed at improving service delivery and employee experience.

(D)Serve as the primary point of contact for HR-related inquiries and issues from employees and management.

(E)Ensure timely and accurate resolution of HR service requests and escalations by the team

Reporting and Analytics:

(A)Prepare and present reports on HR service metrics, performance, and trends.

(B)Utilize data to drive decision-making and identify opportunities for service enhancements.

Skills Required:

- Six Sigma | Project Management | Process Excellence

- Data Analysis, reporting and Insighting

- Research Orientation

- Stakeholder Management

"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, color, religion, sex, disability status, or any other characteristic protected by the law"