Manager Zonal Collection Strategy

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Manager - Zonal Collection Strategy
Godrej Properties Limited (GPL)
Gurugram, Haryana, India
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Job Title: Manager - Zonal Collection Strategy

Job Type: Permanent, Full-time

Function: Marketing

Business: Godrej Properties Limited

Location: Gurugram, Haryana, India

About Godrej Industries Group (GIG)
At the Godrej Industries Group, we are privileged to serve over 1.1 billion consumers globally through our businesses with market leadership positions in the consumer products, real estate, agriculture, financial services and chemicals industries.
https://www.godrejindustries.com/


About Godrej Properties Limited (GPL)

Godrej Properties brings the Godrej Group philosophy of innovation, sustainability, and excellence to the real estate industry. Each Godrej Properties development combines the over 125-year legacy of excellence and trust with a commitment to cutting-edge design, technology, and sustainability.
www.godrejproperties.com

About the role

As a Manager - Zonal Collection Strategy, you will lead the charge in optimising and executing collection strategies across diverse regions. Your role will involve crafting efficient processes, ensuring seamless coordination with stakeholders and driving performance to meet ambitious financial targets. With a focus on continuous improvement, you'll play a pivotal role in shaping strategic initiatives and ensuring smooth operations across the North Zone.

Key responsibilities

Collections management and strategy:

- Actively monitor and manage collections to meet annual operating plan (AOP) targets (8-10K Crores for North Zone)
- Develop and execute strategies for improving collection efficiencies, ensuring alignment with organisational goals

Forecasting and planning:

- Conduct real-time forecasting, re-forecasting and planning to achieve AOP numbers effectively
- Address reconciliation challenges arising from multiple collations at regional and project levels

Data coordination and consolidation:

- Maintain centralised, standardised data and templates for reviews and monitoring
- Streamline collation efforts across North Zone's diverse projects and geographies

Stakeholder coordination:

- Facilitate smooth coordination among team leaders (TLs), regional collection heads (RCHs) and project teams
- Ensure all stakeholders operate with unified data and processes for consistency and efficiency
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Efficiency monitoring and improvement:

- Use real-time dashboards to monitor collection performance and address fresh due efficiencies daily
- Oversee the intensity of outstanding case follow-ups and resolve stuck cases effectively

Review and reporting:

- Conduct detailed reviews of collection performance across NZ's projects
- Provide actionable insights to improve collection processes and achieve parity across zones

Adaptation to regional challenges:

- Address unique challenges in NZ, including construction constraints (e.g., GRAP) and the wide range of project complexities.
- Adapt strategies to the zone's specific needs, leveraging lessons from successful implementations in other zones.

Who are we looking for?

Education:

• Bachelor's degree in Business Administration, Finance, or a related field (MBA preferred)
• Specialised certifications in data analysis, collections management, or customer service (e.g., Six Sigma, PMP) are an advantage

Experience:

• 5+ years of experience in collections, credit management, or customer relationship management, with at least 2-3 years in a strategic or zonal leadership role
• Proven track record of managing large-scale collections for diverse geographies and complex projects

Skills:

• Customer centricity: Ensure timely collections, resolve escalations diplomatically, and prioritise customer satisfaction
• Strategic planning: Design collection strategies aligned with AOP and conduct real-time forecasting
• Communication: Collaborate across teams and present insights to stakeholders
• Problem-Solving: Resolve issues and streamline reconciliation processes
• Leadership: Manage teams, drive efficiencies, and mentor associates
• Process Optimization: Standardize templates and enhance collection monitoring
• Adaptability: Address regional challenges and manage multiple priorities under pressure
• Behavioural Competencies: Show empathy, foster collaboration, and deliver results with integrity

What's in it for you?

Be an equal parent

Childcare benefits for the birthing parent, commissioning parent (in case of surrogacy) or adoptive parent, and their partners

• 6 months of paid leave for primary caregivers, flexible work options on return for primary caregivers
• 2 months paid leave for secondary caregivers
• Caregiver travel for primary caregivers to bring a caregiver and children under a year old, on work travel

Coverage for childbirth and fertility treatment

No place for discrimination at Godrej

Gender-neutral anti-harassment policy

Same sex partner benefits at par with married spouses

Coverage for gender reassignment surgery and hormone replacement therapy

Community partnerships and advocacy

Persons with Disability (PwD) care

We are selfish about your wellness

Comprehensive health insurance plans, as well as accident coverage for you and your family, with top-up options

Elder care for those who might need to extend support to senior family members

Preventative healthcare support

Outpatient Department (OPD) coverage, including vaccinations, dental, vision, etc.

Uncapped sick leave

Flexible work options, including remote working and part-time work

Mental wellness and self-care programmes, resources and counselling

Celebrating wins, the Godrej Way

Structured recognition platforms for individual, team and business-level achievements

Digital and offline instant recognition platforms

An inclusive Godrej

Before you go, there is something important we want to highlight. There is no place for discrimination at Godrej. Diversity is the philosophy of who we are as a company. And has been for over a century. It’s not just in our DNA and nice to do. Being more diverse - especially having our team members reflect the diversity of our businesses and communities - helps us innovate better and grow faster. We hope this resonates with you.

We take pride in being an equal opportunities employer. We recognise merit and encourage diversity. We do not tolerate any form of discrimination on the basis of nationality, race, colour, religion, caste, gender identity or expression, sexual orientation, disability, age, or marital status and ensure equal opportunities for all our team members.

If this sounds like a role for you, apply now!
We look forward to meeting you.