Manager Post Possession

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Manager - Post Possession
Godrej Properties Limited (GPL)
Gurugram, Haryana, India
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Job Title: Manager - Post Possession

Job Type: Permanent, Full-time

Function: Customer Centricity

Business: Godrej Properties Limited

Location: Gurugram, Haryana, India

About Godrej Industries Group (GIG)
At the Godrej Industries Group, we are privileged to serve over 1.1 billion consumers globally through our businesses with market leadership positions in the consumer products, real estate, agriculture, financial services and chemicals industries.
https://www.godrejindustries.com/


About Godrej Properties Limited (GPL)

Godrej Properties brings the Godrej Group philosophy of innovation, sustainability, and excellence to the real estate industry. Each Godrej Properties development combines the over 125-year legacy of excellence and trust with a commitment to cutting-edge design, technology, and sustainability.
www.godrejproperties.com

About the role

As a Post Possession Senior Manager, you will play a pivotal role in ensuring an exceptional post-possession experience for customers. From overseeing handovers and organising grand events to managing project exits, this role is all about delivering excellence. You’ll lead planning, coordination and execution efforts to uphold quality and consistency across the zone, leaving a lasting impression on our customers.

Key responsibilities

Handover Management

- Manage the handover of 1,000+ units quarterly, ensuring all units are inspected and meet quality standards
- Collaborate with Customer Centricity (CC) leads and specialists to address and resolve issues promptly

Event planning and execution

- Conceptualise and execute grand handover events, from theme selection and dÃcor to gift distribution and mock sessions
- Ensure every event reflects a premium customer experience and strengthens satisfaction

Project exits

- Lead the seamless completion of project exits, including society formation, financial audits and the transfer of legal and physical assets
- Address and resolve delays in project exits caused by resource constraints

Stakeholder coordination

- Partner with legal, liaison, quality and business teams to meet customer commitments efficiently
- Work closely with project and operations teams to ensure timely and quality-ready handovers

Process improvement

- Implement best practices to standardise the post-possession experience across the zone
- Enhance performance metrics such as NPS scores, EE&SM compliance and GPL exit percentages

Timelines and quality assurance

- Ensure adherence to strict timelines, from obtaining OC to handing over projects to associations
- Maintain the highest quality standards to meet and exceed customer expectations

Who are we looking for?

Education:

• Bachelor's degree in Business Administration, Project Management, or a related field (MBA preferred)

Experience:

• 10+ years in customer-centric roles, with expertise in handovers or project management
• Proven success in managing large-scale events or customer handovers

Skills:

• Exceptional project management and organisational skills
• Strong communication and stakeholder management abilities
• Experience in event planning and customer-facing roles
• Proactive problem-solving and decision-making skills
• Solid knowledge of legal, financial and operational aspects of project exits
• Analytical mindset to track, evaluate and improve performance metrics

What's in it for you?

Be an equal parent

Childcare benefits for the birthing parent, commissioning parent (in case of surrogacy) or adoptive parent, and their partners

• 6 months of paid leave for primary caregivers, flexible work options on return for primary caregivers
• 2 months paid leave for secondary caregivers
• Caregiver travel for primary caregivers to bring a caregiver and children under a year old, on work travel

Coverage for childbirth and fertility treatment

No place for discrimination at Godrej

Gender-neutral anti-harassment policy

Same sex partner benefits at par with married spouses

Coverage for gender reassignment surgery and hormone replacement therapy

Community partnerships and advocacy

Persons with Disability (PwD) care

We are selfish about your wellness

Comprehensive health insurance plans, as well as accident coverage for you and your family, with top-up options

Elder care for those who might need to extend support to senior family members

Preventative healthcare support

Outpatient Department (OPD) coverage, including vaccinations, dental, vision, etc.

Uncapped sick leave

Flexible work options, including remote working and part-time work

Mental wellness and self-care programmes, resources and counselling

Celebrating wins, the Godrej Way

Structured recognition platforms for individual, team and business-level achievements

Digital and offline instant recognition platforms

An inclusive Godrej

Before you go, there is something important we want to highlight. There is no place for discrimination at Godrej. Diversity is the philosophy of who we are as a company. And has been for over a century. It’s not just in our DNA and nice to do. Being more diverse - especially having our team members reflect the diversity of our businesses and communities - helps us innovate better and grow faster. We hope this resonates with you.

We take pride in being an equal opportunities employer. We recognise merit and encourage diversity. We do not tolerate any form of discrimination on the basis of nationality, race, colour, religion, caste, gender identity or expression, sexual orientation, disability, age, or marital status and ensure equal opportunities for all our team members.

If this sounds like a role for you, apply now!
We look forward to meeting you.