The Zonal Collection Manager plays a pivotal role in managing and leading the collections operations within a designated zone or region for our NBFC. This position involves formulating and executing collections strategies, overseeing a team of collection professionals, and ensuring compliance with regulatory requirements.
Principal Accountabilities
1. Collections Strategy:
- Develop and implement comprehensive collections strategies for the assigned zone or region, aligned with national collections goals.
- Continuously evaluate and enhance collection techniques based on performance data.
2. Team Leadership:
- Lead, mentor, and manage a team of collection supervisors and professionals within the zone.
- Set performance targets, conduct regular performance reviews, and provide training and development opportunities.
3. Portfolio Management:
- Monitor and manage the delinquent portfolio within the zone, identifying high-risk accounts and implementing tailored collection efforts.
- Ensure timely follow-up on delinquent accounts and coordinate collection activities.
4. Regulatory Compliance:
- Stay updated on relevant regional and national regulatory requirements and industry best practices for collections.
- Ensure that all collections activities within the zone adhere to legal and regulatory standards.
5. Reporting and Analytics:
- Prepare and present regular reports on zone-level collections performance, including recovery rates, delinquency trends, and team productivity.
- Utilize data analytics to make informed decisions and identify opportunities for improvement.
6. Customer Communication:
- Oversee customer communication related to collections, ensuring professionalism, and adherence to company policies.
- Handle escalated customer inquiries, negotiations, and settlements as necessary.
7. Technology and Tools:
- Utilize collections software and tools to streamline processes, automate workflows, and enhance efficiency within the zone.
- Recommend and implement technology solutions for collections improvement.
8. Recovery Maximization:
- Develop and execute initiatives to maximize recovery rates, including effective settlement negotiations, asset recovery, and legal actions when required.
Desired Profile
- Bachelors degree in Finance, Business Administration, or a related field (Masters degree preferred).
- Substantial experience in collections, with a proven record of effectively managing collections teams and meeting targets.
- In-depth knowledge of collections regulations applicable to NBFCs at both the regional and national levels.
- Strong leadership, communication, negotiation, and data analysis skills.