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Deloitte

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3.8

based on 16.8k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

23 Deloitte Manager Jobs

T&T - Customer - AJO - Manager

Deloitte Shared Services India Pvt. Ltd

3.8

based on 16.8k Reviews

3-7 years

₹ 16.5 - 40L/yr (AmbitionBox estimate)

Bangalore / Bengaluru

1 vacancy

T&T - Customer - AJO - Manager

Deloitte

posted 16hr ago

Job Role Insights

Flexible timing

Key skills for the job

Adobe Consulting SQL Cloud Computing Javascript CRM

+ 3 more

Job Description

Provide advisory, consulting, and technical implementation services to customers on Adobe Experience Platform and Adobe Journey Optimizer

Assess customer requirements, pain points, goals and make recommendations on solution architecture, design and roadmap

Configure Adobe Experience Platform services like Identity Service, Data Storage Layer, Profile dataset, Real-time Customer Profile etc.

Implement data ingestion from various sources like CRM, MPNs, Website data, Mobile apps using APIs, Experience Data Model (XDM), schemas and mappers

Create customer, visitor and product audiences using segments and AI/ML powered segments

Configure destinations to activate audiences in channels like email, Journey Optimizer, Ad Cloud

and CRM systems

Implement Journey Optimizer features like journey orchestration, triggers, automations, actions, messages and offers

Develop custom applications, workflows and APIs to extend the platform as per customer needs

Troubleshoot technical issues, debug and optimize performance of customer implementations

Provide post go-live support, enhancements, maintenance and upgrades for customer solutions

Conduct product training, knowledge transfer and share best practices

Continuously track product updates and improve solution recommendations for evolving customer needs

Skills and Experience

2+ years of implementation experience with Adobe Experience Cloud products especially Adobe Experience Platform and Journey Optimizer

Expertise in deploying, configuring and optimizing all major Experience Platform services and Journey Optimizer features

Strong SQL skills for querying datasets, implementing data transformations, cleansing data, etc

Hands-on experience developing custom applications, workflows and integrations using Experience Platform APIs

Deep familiarity with Adobe Experience Platform and Journey Optimizer technical implementations including:

o Setting up source connectors and ingesting data using the API and UI

o Configuring Experience Events (XDM schemas) for capturing data from sources

o Creating audience segments using custom and AI/ML-based segments

o Triggering journeys and activations based on segments and profiles

o Implementing journey automations, actions and messages

o Integrating with destinations like CRM, email, etc.

Hands-on experience developing using the Platform APIs and SDKs in a language like:

o JavaScript for API calls

o Java for extending functionality with custom connectors or applications

Expertise in data modelling for multi-channel needs using the Experience Data Model (XDM)

Familiarity with configuring IMS authentication to connect external systems to Platform APIs

Employment Type: Full Time, Permanent

Read full job description

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What Manager at Deloitte are saying

3.5

Rating based on 367 Manager reviews

Anonymous · Finance in Bengaluru

Likes

Opportunity provided to enhance the team

Dislikes

Laid off without giving any proper reason and that too after successfully transitioning a new process that went from 0 hours to 10k hours within an year.

Read 367 reviews