CRM Manager

1. Team handling

2. Collecting and analyzing customer data

3. Developing new clients through various avenues

4. Handling customer requirements along with the team

5. Overseeing the interactions between customers and key team members ie CRMs/BDEs/Salesman to improve the customer experience

6. Dedication to providing great customer service.

7. Must have Good Communication skills.

8. Good Marketing Techniques.

9. Convincing Abilities.

CRM Requirements:

1. Graduate with 8+ yrs of experience

2. Knowledge of customer acquisition and retention strategies

3. Exceptional verbal and written communication skills

4. Social and emotional awareness to tailor interactions for individual customers

5. Extensive Product Knowledge

6. Ability to collaborate well with other customer care team members

7. Analytical and data driven

8. Tech SavvyRole & responsibilities

Preferred candidate profile

Perks and benefits