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63 Malabar Gold and Diamonds Jobs

Executive - CRM

2-4 years

₹ 2.5 - 3.5L/yr

Bangalore / Bengaluru

1 vacancy

Executive - CRM

Malabar Gold and Diamonds

posted 5d ago

Job Description

Role & responsibilities

Understand the data points and effectively communicate insights to Manager - CRM.

Coordinate CRM activities for Malabar Gold & Diamond

Understand CRM technology and relevant tools for generating reports.

Conduct follow-up on the strategies defined from MHQ. l Follow up on Customer feedback and assist in closing the loop.

Execute CRM Strategy and assist in planning the implementation of CRM activities for MGD business.

Execute operations of CRM performance at every region and store levels.

Assist in analysing CRM performance & activities and report to Manager - CRM.

Monitor the Call Center & Marketing Services Providers and provide recommendations.

Monitor customer data base that could affect results and give suggestions in ways of enhancing customer satisfaction levels

.Understand and evaluate Customer satisfaction, retention & loyalty levels.




Preferred candidate profile


Continuously strive for self-development by actively seeking opportunities for growth.

Ensure adherence to timelines for completion of performance appraisal for self.

Take overall responsibility for identification of training needs and completion of mandatory training programs/certifications for self

Note


Candidate should be ready to travel all over Karnataka

Its Monday to Saturday working

Timing

10am to 7pm




Employment Type: Full Time, Permanent

Read full job description

Prepare for CRM Executive roles with real interview advice

Top Malabar Gold and Diamonds CRM Executive Interview Questions

Q1. What is best colour of diamond
Q2. Which digital platform would you prefer the drive walk-ins to the store.?
Q3. 7 year experience in jewellery line
View all 23 questions

What people at Malabar Gold and Diamonds are saying

3.0
 Rating based on 1 CRM Executive review

Likes

Nothing much , all staff are waste

Dislikes

Girls purpose not a safe place because staff is not good

  • Skill development - Poor
  • +3 more
Read 1 CRM Executive review

CRM Executive salary at Malabar Gold and Diamonds

reported by 9 employees
₹1.1 L/yr - ₹3 L/yr
39% less than the average CRM Executive Salary in India
View more details

What Malabar Gold and Diamonds employees are saying about work life

based on 683 employees
59%
46%
42%
97%
Strict timing
Monday to Saturday
No travel
Day Shift
View more insights

Malabar Gold and Diamonds Benefits

Submitted by Company
Medical Insurance
Life Insurance
Bonus and festival allowances
Employee state insurance/ Medical allowances
Provident Fund/ Pension schemes
Free Food and accommodation facilities +1 more
Submitted by Employees
Free Food
Job Training
Health Insurance
Soft Skill Training
Team Outings
Free Transport +6 more
View more benefits

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Malabar Gold and Diamonds Bangalore / Bengaluru Office Locations

View all
Bengaluru Office
13/1 (Old No. 329, 15th Cross Rd, 2nd Block, Jayanagar, Bengaluru, Karnataka 560011, India Bengaluru
View on map
Bengaluru Office
GMN Arcade, No. 444, 20th Main, Chord Rd, 1st Block, 2nd Stage, Rajajinagar, Bengaluru, Karnataka 560010, India Bengaluru
View on map

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