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CRM Executive
Greytrix
posted 24d ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Manage and enhance customerengagement strategies.
- Handle customer queries, complaints, and requests efficiently.
- Develop and maintain positive relationships with clients andcustomers.
- Handle customer queries, complaints, and requests efficiently.
- Develop and maintain positive relationships with clients andcustomers.
- Oversee the CRM system, ensuring its up-to-date and used effectivelyby the team.
- Train team members on CRM software features and best practices.
- Monitor CRM performance metrics to ensure accurate datacollection and reporting.
- Train team members on CRM software features and best practices.
- Monitor CRM performance metrics to ensure accurate datacollection and reporting.
- Analyze customer data and feedback to identify trends and areas forimprovement.
- Design and implement customer loyalty programs to increaseretention.
- Track and measure the success of loyalty initiatives and recommendimprovements.
- Monitor key CRM metrics like customer satisfaction (CSAT), NetPromoter Score (NPS), churn rate, and Customer Lifetime Value (CLV).
- Provide regular reports on CRM performance to senior management.
- Design and implement customer loyalty programs to increaseretention.
- Track and measure the success of loyalty initiatives and recommendimprovements.
- Monitor key CRM metrics like customer satisfaction (CSAT), NetPromoter Score (NPS), churn rate, and Customer Lifetime Value (CLV).
- Provide regular reports on CRM performance to senior management.
Employment Type: Full Time, Permanent
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What Greytrix employees are saying about work life
based on 105 employees
Strict timing
Monday to Friday
No travel
Day Shift
Greytrix Benefits
Work From Home 
Team Outings 
Job Training 
Soft Skill Training 
Health Insurance 
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