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CUSTOMER SUPPORT ENGINEER
Maier + Vidorno
posted 4mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- A Bachelor s degree/Diploma/ITE/NTC in engineering discipline.
- 3 years experience in technical equipment installation, maintenance,
troubleshooting and servicing with good knowledge in mechanical or
electrical will be added advantage.
- Proficiency in Excel, Solid work or Inventor or Autocad software will be
added advantage.
- Computer skills including intermediate to advanced Microsoft Office Tools
(Outlook, Word, PowerPoint) and Excel spreadsheet experience will be
added advantages
Job description
- Define the test setup
- To support customer service call by going on site, phone support or remote
support to troubleshoot and repair our product and services
- Providing technical expertise to customers includes working with
customers to maintain and repair purchased products or services.
- Take ownership of service queries and proactively and timely follow
through to resolution.
- Prepares, maintains, and submits reports and records, such as service
records and personnel reports and timesheet.
- Ensure all customers queries are investigated and resolved, escalating
issues if appropriate, to the next level.
- Record all customer feedback, identify and escalate recurring or consistent
problems with systems functionality to product and development team for
product improvement.
- Working with marketing teams includes providing customer feedback
regarding product capabilities.
- Conduct technical training to customer on our product and services.
- Maintain and upkeep manuals and other product documentation.
- Maintain positive customer relations through professional interactions with customer.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Engineer- Customer Support roles with real interview advice
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What people at Maier + Vidorno are saying
What Maier + Vidorno employees are saying about work life
based on 48 employees
Strict timing
Monday to Friday
No travel
Day Shift
Maier + Vidorno Benefits
View more benefits
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