Relationship Manager

1: Job Purpose Statement (Summarize in one/two statements why this job exists and the contribution makes to the overall business of the company).Identifying, sourcing and generating business to achieving own targets while ensuring good quality of loans and timely collection.2: Duties & Responsibilities (List in the order of importance the duties & responsibilities of this job)For Business Development:

• Creating market awareness about Mahindra Rural Home Finance by carrying out sales promotion / village activities.
• Marketing Activity Plan to be prepared for generating required number of leads from Existing and new villages in a cluster.
• Prepare date wise route plan for lead generation and documentation in discussion with Team Leader.
• Enter all new leads generated in Agrassar Module. Simultaneously, update existing leads in Agrassar
• Maintaining and developing relationships with existing customers and other local bodies (Sarpanch, Panchayat, Registration in order to get references and ease out the documentation process.
• For Portfolio Health:
• Collecting Pre and post EMIs from the customer
• Following up with NPA cases for collections, assist collections team in closing NPAs where PTPs are broken repeatedly for all contracts mapped to him
• For Process improvement and Adherence:
• Conducting preliminary field investigations and reference checks to verify the credibility of the potential customer
• Collecting the requisite documents from potential customer and passing it to credit officer for verification
• Supporting Credit officer to get necessary documents and information to facilitate loan sanctioning and disbursement
• Following up on loan approvals for submitted files
• Ensuring that complete documentation, stamping and other formalities related to pre / post disbursement are completed as required
• Handling over the loan disbursement cheque to customer as required.
• Providing time to time market feedback to team leader to facilitate business planning

For Customer Satisfaction:o Educating the potential customer on the complete process and the documents required for getting the loan sanctionedo Helping the potential customer in arranging the necessary documentso Maintain Customer Relations by addressing Customer complaints and grievances and also promoting the referral schemes available with us.