Asst. Manager - Field Operations (FES IO

Act as a SPOC for country field team and HO for aftersales related activities.

Assist / guide distributors in Service & Parts Operations.

Implement policies and procedures in distributor network.

Map Skill Matrix and identify TNI and conduct training sessions to ensure dealer technicians /service advisors are trained.

Implement warranty policy.

Ensure receipt of timely product feedback from dealers.

Ensure distributors get required support from HO in terms of literature, tools, diagnostics, catalogues, capability building etc.

Achieve Oil revenue targets of existing markets and explore new markets.

Help distributors grow business through Service Marketing activities.

Monitor & control, CSI, TAT & DSS for respective countries to ensure dealer/ distributor / customer satisfaction.

Implement new initiatives in after sales / Service deliverables.

Digitization scope & delivery in After Sales operation.

Tender Support- Identifying & execution of after sales & initial startup activity like recommended part list, farmer kit, special tools kit, training aggregates - cut section, literatures, accessories.

New launch Support in after sales deliverables

BE - not less than 4-5 yrs

Diploma -6-8 yrs

In Service and Field Operations of Tractors Industry. International experience will be an added advantage

BE/B.Tech OR Diploma in Automobile / Mechanical

Exposure to dealerships systems and processes with experience in implementing dealership and CSI processes (Tractors)

In depth product knowledge & Exposure to QA & NPD process

Experience in handling dealers and customers.

Sound technical knowledge with analytical skill.

Exposure to Parts inventory management

Business acumen

Other requirements:

Good Analytical ability

Strong communication & Presentation skills

Result orientation skills