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Customer Care Manager
Mahindra & Mahindra
posted 22d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Analyse the technical complaints of the vehicle in the field
- Rectify defects in vehicles / overhaul aggregates
- Maintain and handle internet based warranty
- Ensure implementation of service processes at channel partners
- Development of secondary channel
- Feed back on companys as well as competitors products
- Training of service managers
- Work out special service support for strategic customers with channel partners
- Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target
- Secondary network for spare parts sales
- Guide channel partners for manpower/facilities/equipment optimisation
- Ensure profitability of workshops of channel partners
- MIS on service
- Spare parts inventory management
- Manging service gaurantee at the dealership
- Monthly visit to ASC and monitor his performance along with ASC coordinator
- Service camps on monthly basisc
- Monthly visits to customer and update M Response data
Employment Type: Full Time, Permanent
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Rating based on 50 Customer Care Manager
reviews
Anonymous · After Sales Service & Repair
in Mumbai
Very good in terms of policies, ethics and work environment
Conservative in terms of increment, promotion and appraisals
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Mahindra & Mahindra Benefits
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