AmbitionBox
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
All Filters
12 J P Extrusiontech Jobs
Customer Service and Spare Parts Manager
J P Extrusiontech
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Providing technical assistance to the customer once the machine is dispatched for installation
- Ensuring the customer site is ready and all installation pre-requisites are met, and planning accordingly for deputing the necessary manpower/engineer for installation.
- Courteous communication with the customer via telephone, email or video call and assisting with any technical, mechanical or electrical problems arising in the machine
- Maintaining the appropriate records of discussion and correspondence with the customers
- Arranging procurement and timely delivery of spare parts by close coordination with the production team and store management
- Know thoroughly about the company s products and keeping up to date about any changes or updates
- Leading the team of service engineers and providing them appropriate instructions and training for courteous dealing with the customers
- Deputing service engineer at the customer s location and analysing his daily activity field reports and guide him accordingly
- Analysing and reviewing service engineer s reports made during the customer visit and discuss problems, solutions to close the customer complaint
- Managing and reviewing monthly reports of customer s complaints and the deployed solutions along with service reports with the higher management
- Managing monthly reports of spare parts procured, supplied to the customers, including payment and delivery
- Managing quotation, delivery and payments of the spare parts and the service visit charges from the customer
- Minimum 10 to 12 years of experience in relevant field preferably in machine manufacturing industry
- Good communication and managerial skills required
- Diploma/BE or ME Mechanical engineer or equivalent
- Good experience with managing customer relations
- Good computer skills required including Microsoft office and ERP system
- Flexible and self-motivated individual with a positive and proactive approach
- Excellent organizational and time management skills
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Spare Part Manager roles with real interview advice
What people at J P Extrusiontech are saying
What J P Extrusiontech employees are saying about work life
J P Extrusiontech Benefits
View more benefits
Compare J P Extrusiontech with
Marpu Foundation
Huawei Technologies
HCL Infosystems
Z X Learning
Evision Technoserve
Karma Ayurveda
InternEzy
Cogoport
Lea Associates South Asia
Creambell
Caparo Engineering India
HRH Next Services
Grab A Grub Services
Data Entry
Indorama
Elite Elevators
Marelli
McNally Bharat Engineering
Enco Engineers Combine
Magus Customer Dialog
Similar Jobs for you
Recently Viewed
JOBS
Browse jobs
Discover jobs you love
COMPANY BENEFITS
KNR Constructions
20 benefits
COMPANY BENEFITS
IRB Infrastructure
60 benefits
COMPANY BENEFITS
Dilip Buildcon
304 benefits
COMPANY BENEFITS
Dilip Buildcon
304 benefits
SALARIES
KEC International
JOBS
Johnson Controls
No Jobs
SALARIES
KEC International
SALARIES
KEC International
INTERVIEWS
TCE
No Interviews
