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12 J P Extrusiontech Jobs

Customer Service and Spare Parts Manager

10-12 years

Ankleshwar

1 vacancy

Customer Service and Spare Parts Manager

J P Extrusiontech

posted 2mon ago

Job Description


Customer Service and Spare Parts Manager
Job Profile:
  • Providing technical assistance to the customer once the machine is dispatched for installation
  • Ensuring the customer site is ready and all installation pre-requisites are met, and planning accordingly for deputing the necessary manpower/engineer for installation.
  • Courteous communication with the customer via telephone, email or video call and assisting with any technical, mechanical or electrical problems arising in the machine
  • Maintaining the appropriate records of discussion and correspondence with the customers
  • Arranging procurement and timely delivery of spare parts by close coordination with the production team and store management
  • Know thoroughly about the company s products and keeping up to date about any changes or updates
  • Leading the team of service engineers and providing them appropriate instructions and training for courteous dealing with the customers
  • Deputing service engineer at the customer s location and analysing his daily activity field reports and guide him accordingly
  • Analysing and reviewing service engineer s reports made during the customer visit and discuss problems, solutions to close the customer complaint
  • Managing and reviewing monthly reports of customer s complaints and the deployed solutions along with service reports with the higher management
  • Managing monthly reports of spare parts procured, supplied to the customers, including payment and delivery
  • Managing quotation, delivery and payments of the spare parts and the service visit charges from the customer
Skills Required:
  • Minimum 10 to 12 years of experience in relevant field preferably in machine manufacturing industry
  • Good communication and managerial skills required
  • Diploma/BE or ME Mechanical engineer or equivalent
  • Good experience with managing customer relations
  • Good computer skills required including Microsoft office and ERP system
  • Flexible and self-motivated individual with a positive and proactive approach
  • Excellent organizational and time management skills

Employment Type: Full Time, Permanent

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What people at J P Extrusiontech are saying

What J P Extrusiontech employees are saying about work life

based on 6 employees
67%
50%
49%
100%
Flexible timing
Monday to Saturday
Within country
Day Shift
View more insights

J P Extrusiontech Benefits

Team Outings
Free Transport
Child care
Gymnasium
Cafeteria
Work From Home +6 more
View more benefits

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