Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

For Employers

Add office photos

Engaged Employer

Mahindra & Mahindra

Compare

4.1

based on 9.7k Reviews

Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated Automobile Company - 2024

70 Mahindra & Mahindra Jobs

Manager Customer Care

Automotive Mahindra

4.1

based on 9.7k Reviews

10-15 years

₹ 14.3 - 19.8L/yr (AmbitionBox estimate)

Chennai

1 vacancy

Manager Customer Care

Mahindra & Mahindra

posted 4mon ago

Job Role Insights

Flexible timing

Key skills for the job

Talent Acquisition Project Management Product Management Relationship Management Spare Parts Product Planning

+ 2 more

Job Description

Overall Responsibility of Customer Care processes related activities Dealer Management, On-field Service Delivery, Spares Management, and Warranty Processing

To guide the Service Mechanics in technical problem solving and de-bottlenecking at the dealerships.

Implementation of all processes & systems related to addressing customer complaints in the field and measure of customer satisfaction related to field service

To increase dealer s profitability by service schemes like annual maintenance contracts, service improvements etc.

Ensure meeting spare targets of all channel partners & company promoted oil targets.

Ensure execution of spare parts orders of distributors & achievements of targets

To Increase dealer s profitability by ensuring free services, post warranty jobs, service schemes like annual maintenance contracts, service improvements etc.

Ensure dealer CSI score targets are met

To provide a single window between the area office and the other departments of the company on all service matters.

Preferred Industries

Agriculture Implemen

Automobile

Tractor

Education Qualification

Bachelor of Engineering; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Agriculture; Bachelor of Engineering in Automobile

General Experience

10- 15 Years Experience

Critical Experience

System Generated Core Skills

Business Analytics

Customer Satisfaction

Service Orientation

Customer Sensitivity

Product Management

Relationship Management

Influencing Skills

Conflict Management

System Development

Six Sigma

Process Management

Production Planning

Product Planning

Service Initiatives & Campaigns

Talent Acquisition

Internal Communication

Brand Value Proposition

Brand Positioning

Brand Building

Requirement Analysis

Competitor Analysis

Quality Assurance (QA)

Product Training

Sales

Process Design & Implementation

Finance Fundamentals

Credit Management

Planning for Dealership Profitability

Project Management

Customer Centricity

System Generated Secondary Skills

Employment Type: Full Time, Permanent

Read full job description

Mahindra & Mahindra Interview Questions & Tips

Prepare for Mahindra & Mahindra Customer Care Manager roles with real interview advice

What people at Mahindra & Mahindra are saying

4.2

Rating based on 49 Customer Care Manager reviews

Anonymous · Customer Success, Service & Operations in Mumbai

Likes

Very good in terms of policies, ethics and work environment

Skill development - Good

+4 more

Dislikes

Conservative in terms of increment, promotion and appraisals

Read 49 Customer Care Manager reviews

Customer Care Manager salary at Mahindra & Mahindra

reported by 196 employees with 5-21 years exp.

₹6.9 L/yr - ₹22 L/yr

108% more than the average Customer Care Manager Salary in India

View more details

What Mahindra & Mahindra employees are saying about work life

based on 9.7k employees

59%

44%

34%

95%

Flexible timing

Monday to Saturday

No travel

Day Shift

View more insights

Compare Mahindra & Mahindra with

Tata Motors

4.2

Compare

Maruti Suzuki

4.2

Compare

Ashok Leyland

4.1

Compare

Hero MotoCorp

4.2

Compare

Bajaj Auto

3.9

Compare

TVS Motor

4.0

Compare

Eicher Motors

4.2

Compare

Force Motors

3.6

Compare

Escorts Kubota Limited

4.1

Compare

Swaraj Tractors

4.2

Compare

Hyundai Motor India Limited

4.3

Compare

Royal Enfield

4.2

Compare

Ford Motor

4.4

Compare

Honda

4.2

Compare

Daimler India Commercial Vehicles

4.0

Compare

Volvo

4.1

Compare

Mahindra Automotives

4.1

Compare

General Motors

4.3

Compare

Toyota

4.4

Compare

Nissan

3.8

Compare

Similar Jobs for you

Customer Care at Automotive Mahindra

Mumbai

12-15 Yrs

₹ 17-21 LPA

Area Customer Care Manager at Automotive Mahindra

Kolkata

10-12 Yrs

₹ 12-14 LPA

Manager at Bajaj Auto

Bhopal, Gwalior + 3

3-8 Yrs

₹ 5-10 LPA

Customer Care Manager at Automotive Mahindra

Ahmedabad, Vadodara

3-9 Yrs

₹ 5-11 LPA

Customer Care Manager at Automotive Mahindra

Raipur

6-14 Yrs

₹ 8-16 LPA

Customer Care Manager at Toast

Chennai

5-8 Yrs

₹ 8-11 LPA

Group Product Manager at Sun Pharma

Mumbai

10-18 Yrs

₹ 20-25 LPA

Marketing Head at Sahyadri Farms, Nashik, Maharashtra

Mumbai, Nashik + 1

10-20 Yrs

₹ 15-25 LPA

Customer Care Executive at ASTER DM HEALTHCARE LIMITED

Bangalore / Bengaluru

6-10 Yrs

₹ 9-10 LPA

Customer Care Manager at Mahindra and Mahindra Limited [Automotive and Farm Equipment Business]

Patna

3-9 Yrs

₹ 6-10 LPA