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Customer Care Manager
Mahindra & Mahindra
posted 5mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Analyse the technical complaints of the vehicle in the field
- Rectify defects in vehicles / overhaul aggregates
- Maintain and handle internet based warranty
- Ensure implementation of service processes at channel partners
- Development of secondary channel
- Feed back on companys as well as competitors products
- Training of service managers
- Work out special service support for strategic customers with channel partners
- Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target
- Secondary network for spare parts sales
- Guide channel partners for manpower/facilities/equipment optimisation
- Ensure profitability of workshops of channel partners
- MIS on service
- Spare parts inventory management
- Manging service gaurantee at the dealership
- Monthly visit to ASC and monitor his performance along with ASC coordinator
- Service camps on monthly basisc
- Monthly visits to customer and update M Response data
Preferred Industries
Education Qualification
- Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical
Mahindra Leadership Competencies
- Innovation Led Transformation _Change catalyst
- Strategic Business Orientation_Business Perspective
- Innovation Led Transformation _Risk Taking with Responsibility
- Strategic Business Orientation_Anticipating and Leveraging Business Opportunities
- Result Orientation with Execution Excellence_Effective Project Management
- Strategic Business Orientation_Strategic Foresight
- Result Orientation with Execution Excellence_Passion for Quality
- Strategic Business Orientation_Global mind-set
- Result Orientation with Execution Excellence_Accountability for results
- Leadership through Sustainability_Strategize around,Sustainability Drivers
- Result Orientation with Execution Excellence_Agility with discipline
- Leadership through Sustainability_Frugal mind set
- Leveraging Human Capital_Exponential synergy
- Leadership through Sustainability_Stakeholder focus
- Leveraging Human Capital_Team development
- Leadership through Sustainability_Triple Bottom Line Sensitivity
- Leveraging Human Capital_Entrepreneurial engagement
- Customer Focus_Customer Sensitivity
- Leveraging Human Capital_Appreciating diversity
- Customer Focus_Customer Delight
- Weaving Passion and Energy at Work_Being Passionate about work
- Customer Focus_Service Orientation
- Weaving Passion and Energy at Work_Working without Barriers
- Innovation Led Transformation _Idea Orientation
- Weaving Passion and Energy at Work_Blending Fun with work
- Weaving Passion and Energy at Work_Learning from Failures
System Generated Core Skills
- Customer Sensitivity
- Service Orientation
- Service Management
System Generated Secondary Skills
- Consumer Focus
- Dealer Relationship Management
- Service Planning
Employment Type: Full Time, Permanent
Read full job descriptionMahindra & Mahindra Interview Questions & Tips
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People are getting interviews at Mahindra & Mahindra through
People are getting interviews through
(based on 452 Mahindra & Mahindra interviews)
Job Portal
Walkin
Campus Placement
Company Website
Referral
Recruitment Consultant
22%
15%
14%
14%
13%
3%
19% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Mahindra & Mahindra are saying
Rating based on 50 Customer Care Manager
reviews
Anonymous · After Sales Service & Repair
in Mumbai
Likes
Very good in terms of policies, ethics and work environment
Dislikes
Conservative in terms of increment, promotion and appraisals
Read 50 reviewsCustomer Care Manager salary at Mahindra & Mahindra
reported by
214
employees
₹5.4
L/yr - ₹22.3
L/yr
96%
more
than the average Customer Care Manager Salary in India
View more details
What Mahindra & Mahindra employees are saying about work life
based on 9.5k employees
Flexible timing
Monday to Saturday
No travel
Day Shift
Mahindra & Mahindra Benefits
View more benefits
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