Assistant Manager - Customer Care, SBU

Roles Responsibilities.

- Handling the 3PL call centre, monitor KRAs and review.
- Work on developing and continuously updating the CRM portal on MDARPAN.
- Resolve customer issues and complaints promptly and effectively, ensuring customer satisfaction.
- Build and maintain strong customer relationships through professional and courteous communication.
- Provide customers with technical guidance and support as needed.
- Maintain a thorough understanding of the companys product lines and spare parts availability.
- Stay informed about new product releases and any relevant technical updates.

BTech /BE/ Masters

2 to 3 year for Graduate / Engineer preferably in relevant industry.

Skills: Report writing Root Cause Analysis, Knowledge of IMS audit systems added advantage.

Key Competencies:

- Excellent communication and interpersonal skills, both written and verbal.
- Strong customer service orientation with a focus on customer satisfaction.
- Ability to work independently and as part of a team.
- Strong problem-solving and analytical skills.
- Ability to multitask and prioritize effectively in a fast-paced environment.
- Co-ordinate with all departments including sourcing, operations, DP, DLR CC, Bazaar CC team for customer delight