The Regional Collection Manager is a key leadership position responsible for overseeing and managing the collections operations within a designated region. This role involves developing and executing effective collections strategies, leading a team of collection professionals, and ensuring compliance with regulatory requirements.
Principal Accountabilities
1. Collections Strategy:
- Develop and implement comprehensive collections strategies for the region to achieve collection targets while minimizing losses.
- Continuously evaluate and refine strategies based on portfolio performance and market dynamics.
2. Team Leadership:
- Lead, mentor, and manage a team of collection supervisors and professionals.
- Set performance targets, conduct regular performance reviews, and provide training and development opportunities.
3. Portfolio Management:
- Monitor and manage the delinquent portfolio within the region, identifying high-risk accounts and implementing appropriate collection efforts.
- Ensure timely follow-up on delinquent accounts and take necessary actions to maximize recoveries.
4. Regulatory Compliance:
- Stay updated on relevant regulatory requirements and industry best practices related to collections.
- Ensure that all collections activities within the region comply with legal and regulatory standards.
5. Reporting and Analysis:
- Prepare and present regular reports on collections performance, including recovery rates, delinquency trends, and team productivity.
- Utilize data and analytics to make informed decisions and identify areas for improvement.
6. Customer Communication:
- Oversee customer communication related to collections, ensuring professionalism and adherence to company policies.
- Handle escalated customer inquiries and negotiations.
7. Technology and Tools:
- Utilize collections software and tools to streamline processes, automate workflows, and enhance efficiency.
- Recommend and implement technology solutions for collections improvement.
8. Recovery Maximization:
- Implement initiatives to maximize recovery rates, including settlement negotiations, asset recovery, and legal actions when necessary.
Desired Profile
- Bachelors degree in Finance, Business Administration, or a related field (Masters degree preferred).
- Extensive experience in collections, with a proven track record of managing collections teams and achieving targets.
- Strong knowledge of collections regulations applicable to NBFCs.
- Excellent leadership, communication, and negotiation skills.
- Proficiency in data analysis and collections software/tools.