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Team Leader Telecalling
Magma Leasing
posted 5d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Purpose
The Team Leader, Tele-calling is responsible for leading and managing a team of tele-callers to achieve sales or customer service targets while ensuring adherence to company policies and procedures.
Principal Accountabilities
- Team Management: Recruit, train, and develop a high-performing tele-calling team.
- Performance Monitoring: Track and analyze team performance metrics to identify areas for improvement.
- Coaching and Mentoring: Provide coaching and mentoring to team members to enhance their tele-calling skills.
- Problem Resolution: Assist team members in resolving customer inquiries or complaints.
- Policy Enforcement: Ensure adherence to company policies and procedures related to tele-calling.
- Communication: Maintain effective communication with team members, customers, and other departments.
- Reporting: Prepare and submit regular reports on team performance and results.
Desired Profile
- Minimum [number] years of experience in tele-calling or a related field, preferably in a supervisory role.
- Strong leadership and interpersonal skills.
- Excellent communication and problem-solving skills.
- Ability to motivate and inspire team members.
- Knowledge of tele-calling techniques and best practices.
- Experience with tele-calling software and technology.
- Demonstrated ability to drive results and achieve targets.
Employment Type: Full Time, Permanent
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What Magma Leasing employees are saying about work life
based on 14 employees
Flexible timing
Monday to Saturday
Within city
Day Shift
Magma Leasing Benefits
Health Insurance 
Soft Skill Training 
Free Transport 
Work From Home 
Team Outings 
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