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4 Magic Systems Jobs
Inside - Support Engineer (Cybersecurity)
Magic Systems
posted 16hr ago
Job Role Insights
Key skills for the job
Job Description
- Responsible for frontend Technical support (Post/Post-Sales Support) through Remote/WebEx session to existing customer for all Products
- Technical Support covers product installation, configuration, testing of product, upgrading product towards new version [Existing Customer], trouble-shooting of issues, finding root cause analysis, technical training to customer, creating installation report
- Responsible to assist new customer for product installation, configuration, technical training and installation report
- Responsible to respond customer on phone as well as on mail on priority basis for any kind of technical issue reported to you.
- Forming alliance with Support TAC Team of various Technology Vendors for any kind of help required from your end to resolve the technical issue of customer which you are not able to resolve.
- Responsible to communicate with customer through Email on regular basis for technological update, Security Threat Alerts, New Version Alert and many more
- Regular reporting has to be submitted by you as per instructions from Senior team
- Responsible to attend Pre/Post Sales Training organized by Technology Vendors through Remote/Personal visit
- Responsible to attend various Webinars, Event organized by Technology Vendors
Employment Type: Full Time, Permanent
Read full job description What people at Magic Systems are saying
Support Engineer salary at Magic Systems
reported by
1
employee
₹1.6
L/yr - ₹2.1
L/yr
72%
less
than the average Support Engineer Salary in India
View more details
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