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Technical Support Engineer
CredenceSoft
posted 2mon ago
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Job Description
Technical Support Engineer
Location : Bhubaneswar, India
Department : Technical Support Engineer
Type : Full-time
Education: B.Tech in any specialization
Education: B.Tech in any specialization
Relevant experience: 0-2 years (Freshers also can apply)
Salary: Can be negotiable as per the company standard
About the Role:
We are seeking a dedicated Technical Support Engineer to join our onsite team in Bhubaneswar. In this role, you will provide technical assistance and training to our clients while addressing service-related queries to ensure the seamless operation of our hospitality software.
Key Responsibilities:
- Provide first-level technical support for software issues related to our hospitality tech solutions.
- Manage and resolve support tickets efficiently, ensuring timely follow-up and resolution.
- Conduct technical training for clients on our software applications and systems.
- Address service-related queries and troubleshoot issues to enhance client satisfaction.
- Document solutions and contribute to the knowledge base for continuous improvement.
- Collaborate with the IT team to enhance system performance and user experience.
Qualifications:
- B.Tech in any specialization.(Mandatory)
-0-2 years of experience in technical support or a related field, preferably in hospitality tech. - Basic understanding of operating systems and networking concepts.
- Strong problem-solving skills and attention to detail.
- Excellent communication skills, both verbal and written.
- Ability to work independently and collaboratively in a team environment.
Apply Now
Employment Type: Full Time, Permanent
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based on 3 employees
Monday to Saturday
Within city
Day Shift
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