IT Support - Intern

Opportunity

Drive system stability, security, and innovation of Maersk Training s IT Helpdesk

Maersk Training is on a journey to strengthen its IT infrastructure, ensuring high levels of system stability, security, and compliance.

We Offer:

This role offers hands-on experience in a dynamic IT environment, providing valuable insights into the industry and full exposure to technologies and IT infrastructure, based in Chennai

Key Responsibilities

IT support Intern will be the first point of contact for users experiencing technical issues. Here are some basic probes and responsibilities

Incident Logging and Management :

• Log incidents: Record all details of the issue reported by the user.
• Categorize and prioritize: Determine the severity and urgency of the issue.

Basic Troubleshooting :

• Check connectivity: Ensure all physical connections are secure and network settings are correct.
• Verify user credentials: Confirm that the user is using the correct username and password.
• Restart systems: Ask the user to reboot their device or application.

Guiding Users :

• Password resets: Assist users in resetting their passwords.
• Software installation: Provide guidance on installing or updating software.
• Basic configuration: Help users configure settings for applications or devices.

Escalation :

• Identify complex issues: Recognize when an issue is beyond basic troubleshooting.
• Escalate to higher levels: Forward the issue to L2 or L3 support if necessary.

Communication :

• Clear instructions: Provide step-by-step guidance in a user-friendly manner.
• Empathy and patience: Handle frustrated users with calmness and understanding.

Documentation :

• Update knowledge base: Document common issues and solutions for future reference.
• Report recurring problems: Identify patterns in issues to prevent future occurrences.

We are looking for

We are seeking a motivated IT Intern to assist our IT team with day-to-day operations, including troubleshooting technical issues, maintaining network infrastructure, supporting software deployments, and learning about emerging technologies.

Required qualifications:

• Bachelors degree program in Computer Science, Information Technology, or a related field.
• Basic understanding of computer hardware and software principles.
• Familiarity with common operating systems (Windows, macOS).
• Excellent problem-solving and troubleshooting skills.
• Ability to work independently and as part of a team.
• Strong interpersonal and communication skills.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. .