Oracle BRM Support Lead - E2E Implementation (7-16 yrs)

Job Summary :

The Oracle BRM Support Lead plays a critical role in ensuring the smooth and efficient operation of our Oracle BRM system.

This position is responsible for providing expert-level support, troubleshooting, and maintenance of the BRM platform, including performance analysis, quality assurance, and adherence to business requirements.

The ideal candidate will possess strong technical expertise in Oracle BRM, a deep understanding of its various modules, and a proven ability to resolve complex issues.

Key Responsibilities :

- Oversee the day-to-day operations and maintenance of the Oracle BRM system, including proactive monitoring, performance tuning, and ensuring system stability.

- Proactively identify and resolve potential issues before they impact business operations.

- Implement and maintain disaster recovery and business continuity plans for the BRM environment.

- Conduct regular performance analysis and system audits to identify and address bottlenecks and optimize system performance.

- Implement and maintain quality assurance procedures to ensure data accuracy, system integrity, and compliance with industry standards.

- Monitor key performance indicators (KPIs) and generate reports to track system performance and identify areas for improvement.

- Diagnose and troubleshoot complex technical issues related to BRM functionality, data integrity, and system performance.

- Provide timely and effective support to internal and external stakeholders, including end-users, developers, and other IT teams.

- Document all troubleshooting activities, resolutions, and workarounds for future reference.

- Collaborate with business stakeholders and development teams to implement system enhancements and upgrades.

- Participate in the evaluation and implementation of new BRM features and functionalities.

- Assist in the development and testing of new applications and integrations that interact with the BRM system.

- In-depth knowledge of Oracle BRM architecture, modules, and functionalities (Subscription Management, Rating & Discounting, Billing & Invoicing, Payments & Account Receivable, General Ledger, etc.

- Strong understanding of BRM integrations with upstream and downstream systems, including data feeds from 3rd party systems and Snowflake database.

- Experience with BRM customizations, including UI Personalizations, migrations, and code modifications.

- Working knowledge of ECE, BIP integration, and other related technologies.

- Excellent analytical and problem-solving skills with the ability to identify root causes of issues and develop effective solutions.

- Strong debugging skills and experience in handling functional and data issues with an end-to-end view.

- Ability to reverse-engineer and troubleshoot complex application architectures using available documentation and requirement baselines.

- Provide exceptional customer service and support to internal and external stakeholders.

- Excellent written and verbal communication skills, with the ability to effectively communicate technical information to both technical and non-technical audiences.

- Ability to create clear and concise user manuals for business users.

- Prepare and deliver monthly and quarterly reports to business stakeholders on system performance, key metrics, and any identified issues.

Qualifications :

- Bachelor's degree in Computer Science, Information Systems, or a related field.

- 7+ years of hands-on experience with Oracle BRM.

- Proven experience in supporting and maintaining complex IT systems.

- Experience with BRM implementations, upgrades, and integrations.

- Strong understanding of telecommunications billing principles and processes.

- Experience with scripting languages (e.g , Python, Shell) is a plus.

- Experience with cloud computing platforms (e.g , AWS, Azure) is a plus.

Skills :

Technical Skills :

- Oracle BRM

- SQL

- Linux/Unix

- Scripting Languages (Python, Shell)

- Cloud Computing (AWS, Azure)

- Networking

- Data Analysis

Soft Skills :

- Problem-solving

- Analytical Skills

- Communication (written and verbal)

Teamwork :

- Customer Service

- Time Management